Willie Smith
West Haven,CT
Summary
Dynamic and detail-oriented professional with a proven track record at Yale New Haven Health Bridgeport Hospital. Demonstrates exceptional time management and problem-solving skills, ensuring efficient operations and enhanced patient satisfaction. Adept at multitasking and maintaining high standards of communication, contributing to a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Business Associate
Yale New Haven Health Bridgeport Hospital
07.2019 - Current
- Answering phone calls at high volume
- Taking messages for DRs.NURSES.APRN.MANAGERS ETC
- Answering patients call bell
- Calling emergency calls
- Scheduling Chemotherapy appointments
- Outside supply ordering through infor/lawson
- Rounding on patients/introducing myself
- Updating patients charts and filing
- Faxing and scanning all documents
- Updating Advance Directives
- Keeping all documents protected with HIPPA
- Putting in work orders
- Collected, arranged, and input information into database system.
Transportation Driver
Enterprise Rent-A-Car
12.2015 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Continuously updated knowledge of routes, construction zones, detours, or hazardous conditions for optimal travel planning.
- Followed all relevant traffic laws and safety regulations.
Envriomental Services
Yale New Haven Health Bridgeport Hospital
07.2017 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Waxing and Buffing
- Excellent communication skills, both verbal and written.
- Cleaning using correct PPE
- Using different cleaning solutions
- Managed time efficiently in order to complete all tasks within deadlines.
Telemarketer
Lester Inc
05.2013 - 07.2017
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
Stock Associate
Elm City Market
04.2016 - 03.2017
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Greeted customers and directed to requested products.
Pick and Packer
Fyc Group
01.2008 - 05.2010
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Picking and packing all orders.
- Using Electric power jack.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Placing all boxes on pallet/making sure all labels are correct.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
Education
GED -
Adult Education
New Haven, CT06-2014
Skills
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Goal setting
Timeline
Business Associate
Yale New Haven Health Bridgeport Hospital
07.2019 - Current
Envriomental Services
Yale New Haven Health Bridgeport Hospital
07.2017 - 08.2019
Stock Associate
Elm City Market
04.2016 - 03.2017
Transportation Driver
Enterprise Rent-A-Car
12.2015 - Current
Telemarketer
Lester Inc
05.2013 - 07.2017
Pick and Packer
Fyc Group
01.2008 - 05.2010
GED -
Adult Education
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