Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Willie  Solomon IV

Willie Solomon IV

Macomb,MI

Summary

Computer data analyst, professional, client-driven in problem solving and creating solutions as digital technical analyst with over 10+ years in customer service and technical support field. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

14
14
years of professional experience

Work History

Data Analyst

Sincro digital
Detroit, MI
11.2016 - Current
  • Supporting digital application tools issues from settings to user account access and management
  • Detailed documentation of problems and resolutions regarding incident management and tracking.
  • Decreased case reopen retention rates below company goal of 1.5%
  • Researched and resolved issues regarding integrity of data flow into databases
  • Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements
  • Worked with business intelligence software and various reports to glean insights into trends and prospects
  • Participated in requirements meetings to understand business needs

Technical Support Representative

At&T
Detroit, MI
07.2013 - 12.2016
  • Managed over 30 customer calls per day
  • In-put out-put problem solving.
  • Worked with customers to understand needs and provide excellent service
  • Increased customer satisfaction by resolving issues
  • Created plans and communicated deadlines to complete projects on time
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed team communications and information for meetings
  • Proved successful working within tight deadlines and fast-paced atmosphere

Assistant Store Manager

Foot Locker
Taylor, MI
05.2009 - 06.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Increased sales by 10%

Education

Associate Of Applied Science - Computer information systems, computer forensics

DeVry University, Downers Grove, IL
12.2020
. Business management training, Project management training, COMMUNICATION Onboarding project with AT&Ts push to bring business clients support regarding major accounts and networking infrastructure incidents

Skills

  • Skills & Abilities
  • Entry level networking Industry standards and methodology
  • Customer Communication
  • Data Integrity Validation
  • Data Analysis
  • Attention to Detail
  • Reporting Tools
  • Information Processing
  • Systems Analysis
  • Integrity and Dependability
  • Data and Analytics
  • Word Processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Data Analyst - Sincro digital
11.2016 - Current
Technical Support Representative - At&T
07.2013 - 12.2016
Assistant Store Manager - Foot Locker
05.2009 - 06.2016
DeVry University - Associate Of Applied Science , Computer information systems, computer forensics
Willie Solomon IV