Willie Solomon IV
Macomb,MI
Summary
Computer data analyst, professional, client-driven in problem solving and creating solutions as digital technical analyst with over 10+ years in customer service and technical support field. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
14
14
years of professional experience
Work History
Data Analyst
Sincro digital
Detroit , MI
2016.11 - Current
- Supporting digital application tools issues from settings to user account access and management
- Detailed documentation of problems and resolutions regarding incident management and tracking.
- Decreased case reopen retention rates below company goal of 1.5%
- Researched and resolved issues regarding integrity of data flow into databases
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements
- Worked with business intelligence software and various reports to glean insights into trends and prospects
- Participated in requirements meetings to understand business needs
Technical Support Representative
At&T
Detroit , MI
2013.07 - 2016.12
- Managed over 30 customer calls per day
- In-put out-put problem solving.
- Worked with customers to understand needs and provide excellent service
- Increased customer satisfaction by resolving issues
- Created plans and communicated deadlines to complete projects on time
- Worked flexible hours across night, weekend and holiday shifts
- Developed team communications and information for meetings
- Proved successful working within tight deadlines and fast-paced atmosphere
Assistant Store Manager
Foot Locker
Taylor , MI
2009.05 - 2016.06
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Increased sales by 10%
Education
Associate Of Applied Science - Computer information systems, computer forensics
12.2020
. Business management training, Project management training,
COMMUNICATION
Onboarding project with AT&Ts push to bring business clients support regarding major accounts and networking infrastructure incidents
Skills
- Skills & Abilities
- Entry level networking Industry standards and methodology.
- Customer Communication
- Data Integrity Validation
- Data Analysis
- Attention to Detail
- Reporting Tools
- Information Processing
- Systems Analysis
- Integrity and Dependability
- Data and Analytics
- Word Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Analyst - Sincro digital
2016.11 - Current
Technical Support Representative - At&T
2013.07 - 2016.12
Assistant Store Manager - Foot Locker
2009.05 - 2016.06
DeVry University - Associate Of Applied Science , Computer information systems, computer forensics
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