Willie Triplett
Humble,TX
Summary
Comprehensive Word Processor with experience with Microsoft Office and data programs. Adept at using office equipment and multiline phone systems. Highly skilled Typist delivering high word count per minute. Seasoned clerical employee talented in spotting typographical errors and producing high-quality documents. Organized worker with pride in professional work. Organized Typist with excellent administrative skills. Proficient in filing, alphabetizing and working with customers. Possesses understanding of operation of office equipment and programs.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Walmart
06.2023 - 01.2024
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Dish Network
03.2020 - 09.2022
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier Team Lead
Taco Bell Restaurant
02.2016 - 01.2019
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Restocked and organized merchandise in front lanes.
- Facilitated and logged store opening, closing, and shift changes.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
Education
Associate of Arts - Customer Service Management
Houston Community College
Houston, TX05.2025
High School Diploma -
Plainfield East High School
Plainfield, IL05.2018
Skills
- Good Judgment
- Process Improvement
- Deadline-oriented
- Conflict Management
- Customer Service
Timeline
Customer Service Manager
Walmart
06.2023 - 01.2024
Customer Service Representative
Dish Network
03.2020 - 09.2022
Cashier Team Lead
Taco Bell Restaurant
02.2016 - 01.2019
Associate of Arts - Customer Service Management
Houston Community College
High School Diploma -
Plainfield East High School
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