Willie Turner
Dallas,TX
Summary
Operations professional with a proven track record in optimizing processes and driving efficiency. Highly skilled in team collaboration, strategic planning, and achieving measurable results. Adaptable to changing needs and experienced in leading cross-functional teams. Proficient in project management, process improvement, and resource allocation. Known for enhancing operational performance through dependability and a results-driven approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Val's Cheesecakes
02.2019 - Current
- Manage and oversee all functions of baking for the company
- Supervise, train, and develop staff
- Manages conflict within the company
- Ensure products are delivered to remote locations safely by keeping a delivery schedule and forecasting location needs
- Ensure company standards are upheld
- Control inventory for each location
- Maintain equipment including the company vehicles
- Manage and complete all order requests via phone or square platform
- Promotions: Central Bakery Mgr./G.M
- - 07/21 - 09/22
- Senior Baker - 01/21 - 07/21
- Assistant GM
- - 01/20 - 01/21
- Baker - 02/19 - 01/20
Sales Support Analyst
Time Warner
07.2017 - 02.2019
- Worked directly with a cohesive account team composed of Account Managers, Sales Managers and multiple order entry groups
- Researched and determined building serviceability as well as creation and management of site surveys, working directly with the Construction and Design teams to ensure surveys were accurately completed
- Determined pricing based on established rate cards, quoting tools, and made cooperative efforts with Market Development/Finance team
Workforce Analyst
TXU Energy
03.2013 - 07.2017
- Answered business operation questions from all levels of management and made recommendations to improve service level while reducing costs
- Facilitated weekly meetings with all levels of Management, covering topics such as forecast variance, upcoming projects, call center performance, training needs and making staffing recommendations
- Responsible for analyzing staffing and service levels for approximately 150 employees
Customer Service & Technical Support
N.E.W./DirecTV
06.2012 - 03.2013
- Supported customers with a wide array of questions that range from general to complex while providing education on self-resolutions and value-added services
- Provided Technical troubleshooting and identifying root causes of problems or dissatisfaction
- Delivered world class customer service by communicating with energy and personal confidence
Assistant Store Manager
Dollar Tree
03.2012 - 06.2012
- Assisted with the complete operations of assigned store, in conjunction with assigned tasks and duties
- Delegated tasks to a team of 5 to ensure customer satisfaction and business needs where met
- Provided leadership and direction
- Maintain a professional and friendly environment with customers, subordinates and supervisors
Technical Analyst
State Farm Insurance & Financial Services
10.2011 - 02.2012
- Troubleshoot hardware and software issues
- PC hardware and software troubleshooting
- Microsoft product assistance and installation
- Computer and Network password resets
- Assisted customers with operation of computers, peripherals, and software applications
Technical Support Representative
Boy Scouts of America National Headquarters
09.2010 - 02.2011
- Assisted with training new employees on how to be more productive on the phones and answering technical issues over the internet via email
- PC hardware and software troubleshooting assistance
- Resolved customer disputes and complaints focusing on customer satisfaction
- Microsoft product assistance and installation
- Computer and Network password reset assistance
- Educated customers on how to operate their computers, peripherals, and software applications
Sales Supervisor
Aegis Communications
02.2006 - 07.2010
- Educated agents on effective rebuttal techniques when resistance was present
- Acquired over 40,000 customers with a personal team of 15 sales representatives
- Coached, developed, monitored and motivated a sales force of over 500 agents
- Implemented weekly motivational incentives to ensure sales associates attained sales per hour objectives monthly; decreasing attrition by 10% in a company known for having a high turnover ratio
Education
Associate of Arts - Business Administration
American InterContinental University-Online
06.2014
High school diploma -
Sunset High School
Dallas, TX03.1994
Skills
- Problem-Solving Skills
- Strategic Decision Making
- Proficient Negotiation Abilities
- Self-Motivated Work
- Operational Efficiency
- Independently Driven
- Meticulous Attention to Detail
- Effective Organization
- Quickly Adjusts to Change
- Resilience Under Pressure
- Order Management
- Sales Support
- Food Safety Management
- Financial Budgeting
- Technical Support
- IT Helpdesk Services
- Experienced with Microsoft Windows
- Customer service
- Microsoft Office
- Desktop Support
- Driving
- Microsoft Excel
- Microsoft Powerpoint
- Culinary Operations Experience
- Strategic Leadership
- Strong Verbal Communication
- Hospitality
- Management
- Baking Expertise
- Expense Management
- Analysis skills
- Cash Management
- Administrative Support Experience
- Effective Meeting Facilitation
Military Service
United States Navy, United States, Petty Officer Third Class, 12/01/95, 12/01/05, 10
Personal Information
- Willing To Relocate: True
- Authorized To Work: True
Certification
Certified Food Service Management
Timeline
Operations Manager
Val's Cheesecakes
02.2019 - Current
Sales Support Analyst
Time Warner
07.2017 - 02.2019
Workforce Analyst
TXU Energy
03.2013 - 07.2017
Customer Service & Technical Support
N.E.W./DirecTV
06.2012 - 03.2013
Assistant Store Manager
Dollar Tree
03.2012 - 06.2012
Technical Analyst
State Farm Insurance & Financial Services
10.2011 - 02.2012
Technical Support Representative
Boy Scouts of America National Headquarters
09.2010 - 02.2011
Sales Supervisor
Aegis Communications
02.2006 - 07.2010
Certified Food Service Management
Associate of Arts - Business Administration
American InterContinental University-Online
High school diploma -
Sunset High School
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