Willie Walker
Amarillo
Summary
Accomplished General Manager at Wendy's Restaurant, adept in operations management and leadership, significantly increased sales through strategic planning and team building. Expert in fostering client relationships and driving financial stability, demonstrating exceptional problem resolution and coaching skills.
Overview
6
6
years of professional experience
Work History
General Manager
Wendys Restaurant
04.2021 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Wendys Restaurant
01.2021 - 04.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Shift Leader
Wendys Restaurant
01.2018 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
Tascosa High School
Amarillo Tx05.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
Timeline
General Manager
Wendys Restaurant
04.2021 - 12.2023
Assistant General Manager
Wendys Restaurant
01.2021 - 04.2021
Shift Leader
Wendys Restaurant
01.2018 - 01.2021
Tascosa High School
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