Willie Walker
Grapevine,TX
Summary
Detail-oriented Claims Adjuster with 4+ years of experience handling catastrophe and property claims from inspection through settlement. Proven ability to manage high claim volumes, accurately assess damages, and resolve complex cases efficiently while maintaining regulatory compliance and customer satisfaction.
Brings additional experience in healthcare patient access, supporting high-volume admissions, insurance verification, and accurate data management in fast-paced environments. Recognized for strong communication, adaptability, and a collaborative approach to problem-solving across both insurance and healthcare settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Touchstone Imaging
Dallas, TX
05.2025 - Current
- Manage high-volume patient intake, averaging 40–60 daily check-ins while maintaining accuracy and efficiency
- Verify insurance coverage and resolve discrepancies to prevent delays in patient care
- Coordinate scheduling for diagnostic imaging, improving patient flow and reducing wait times
- Ensure strict compliance with HIPAA regulations when handling sensitive patient information
- Deliver professional customer service, addressing patient concerns and enhancing overall experience
- Processed patient insurance authorizations to facilitate timely access to imaging services.
CAT Property Claims Adjuster
Pilot Catastrophe Services
Dallas, TX
06.2021 - Current
- Handle 25–40 active catastrophe claims simultaneously, ensuring timely inspections and claim resolutions
- Conduct property inspections and assess damages to determine accurate repair estimates
- Utilize Xactimate and Symbility to prepare detailed, compliant cost estimates
- Review insurance policies and endorsements to determine coverage and anticipate disputes
- Collaborate with team members to streamline claims processing and reduce cycle times
- Maintain compliance with state regulations and company standards while delivering accurate settlements
- Communicate effectively with policyholders to explain coverage decisions and resolve concerns
Field Service Supervisor
DHL Express
Dallas, TX
01.2024 - 05.2025
- Supervised daily field operations, coordinating staff, schedules, and service delivery
- Improved workflow efficiency by facilitating communication between office staff, subcontractors, and customers
- Resolved customer issues promptly, maintaining high service satisfaction standards
- Monitored team performance and supported operational goals through effective leadership
- Strengthened client relationships through professional communication and problem-solving
Field Service Agent
DHL Express
San Antonio, TX
09.2022 - 01.2024
- Managed high call volumes while delivering prompt and professional customer support
- Coordinated with airline representatives and ground staff to ensure timely service operations
- Addressed customer concerns and provided effective solutions to meet service expectations
- Adapted quickly to new systems and procedures to maintain operational efficiency
- Contributed to improved customer satisfaction through consistent, high-quality servicener.
Education
Bachelor of Science - Business Administration And Management
Texas A&M University - San Antonio
San Antonio, TX04-2027
High School Diploma - undefined
Duncanville High School
Duncanville, TX05-2022
Associate of Science - Business Management
Mountain View College
Dallas, TX05-2022
Skills
- Claims Investigation & Damage Assessment
- Xactimate & Symbility Estimating Software
- Catastrophe Claims Management
- Customer Service & Conflict Resolution
- Insurance Verification & Policy Review
- Team Leadership & Staff Coordination
- Operational Efficiency & Process Improvement
- HIPAA Compliance & Data Confidentiality
- Insurance verification
- Patient registration
Accomplishments
- All-Lines Adjuster License — Texas
- General Lines Adjuster License — Florida
- Hazardous Materials Training Certificate
Certification
- Hazardous Materials Training Certificate
- All-Lines Adjuster Texas
- General Lines Adjuster Florida
Timeline
Patient Access Representative
Touchstone Imaging
05.2025 - Current
Field Service Supervisor
DHL Express
01.2024 - 05.2025
Field Service Agent
DHL Express
09.2022 - 01.2024
CAT Property Claims Adjuster
Pilot Catastrophe Services
06.2021 - Current
High School Diploma - undefined
Duncanville High School
Associate of Science - Business Management
Mountain View College
Bachelor of Science - Business Administration And Management
Texas A&M University - San Antonio