Willie Walker Jr
Albuquerque
Summary
Dynamic Field Service Technician with proven expertise at HME/HOME MEDICAL EQUIPMENT, excelling in customer service and conflict resolution. Recognized for enhancing safety compliance and operational efficiency, while effectively managing emergency service requests. Skilled in route planning and team supervision, ensuring high-quality service delivery and customer satisfaction.
Highly familiar with metro and rural areas in and outside Albuquerque. Proficient in maps and map reading(paper and mobile).
Most of all, I'm at team player and advocate for the success of those I work with and for!
Overview
23
23
years of professional experience
Work History
Field Service Technician
HME/HOME MEDICAL EQUIPMENT
ALBUQUERQUE
04.2022 - 03.2025
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Kept records of parts and equipment used in projects to update inventory.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- With upmost respect, demonstrate exceptional customer service and empathy for patients and caregivers.
- Safely operate maintenance assigned company vehicle.
- Responded promptly to emergency service requests from clients.
- Explained and demonstrated equipment operations to customer.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Monthly training through iSolve People Cloud.
Propane Service and Delivery Technician
Fox Propane
Albuquerque
01.2019 - 03.2022
- Performed daily vehicle safety inspections and documented results.
- Verified items against shipping manifests or invoice receipts upon delivery arrival.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Followed all company policies and procedures in accordance with safety regulations.
- Deliver, set and install various sizes of propane tanks for commercial and residential use.
- Conduct systems tests and purge cylinders according to state and company standards.
- Monthly safety training while maintaining New Mexico Propane Gas License. (LP-3S).
Granite and Marble Fabrication. QC Manager.
Richland Granite
Albuquerque
08.2002 - 12.2017
- Evaluated test results against established specifications and determined acceptability or rejection of materials and products.
- Ensured that all safety protocols were followed during production and installation.
- Established product specifications and quality assurance practices.
- Monitored product trends and suggested changes.
- Provided technical support on product design, development, testing and validation activities.
Education
High School Diploma -
ALBUQUERQUE High School
Albuquerque, NM05-1995
Skills
- Safety compliance
- Customer consulting
- Customer service
- Effective communication
- Conflict resolution
- Time management
- Route planning
- Work order prioritization
- Accountability and work ethic
- Team supervision
- Relationship building
Work References
THOMAS HAYES
HME LOGISTICS AND PERSONNEL MANAGER
(505)589-2459
JAZZMINE (APADOCA?)
AX PROPANE REGIONAL MANAGER
(505)225-9647
CODY BALDWIN
HUSTLE HARD LLC. (fedex)
MANAGER
(505)544-1259
ZERRICK PONDER
RICHLAN GRANITE LLC.
COMPANY MANAGER
(505)417-8025
Timeline
Field Service Technician
HME/HOME MEDICAL EQUIPMENT
04.2022 - 03.2025
Propane Service and Delivery Technician
Fox Propane
01.2019 - 03.2022
Granite and Marble Fabrication. QC Manager.
Richland Granite
08.2002 - 12.2017
High School Diploma -
ALBUQUERQUE High School
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