Willie J White III
Scranton,PA
Summary
Experienced food service professional with a 10 year plus strong track record in managing daily operations, ensuring service quality, and maintaining high standards of hygiene and safety. Recognized for promoting team collaboration, solving problems effectively, and providing dependable leadership. Skilled in staff training, inventory control, and delivering exceptional customer service In a healthcare or standard fine-dining environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Lehigh Valley Hospital and Health Network
05.2023 - Current
- Established and managed team schedules and shift assignments.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw training of more than 15 team members.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
DELIVERY DRIVER
ENTERPRISE HOLDINGS
01.2021 - 09.2022
- Responsible for the transportation of fleet cars and vans to and from rental locations as well as customers homes locally or out of the area.
- Delivering customers and vehicles to appropriate destinations in a safe and courteous manner while maintaining great communication via 2-way radio or cellular phone.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Food Service Supervisor
Restaurant Associates A Division of Compass Group
11.2015 - 12.2020
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points
- Reviewed and approved employee schedules and timesheets.
Medical Assistant
Lehigh Valley Hospital and Health Network
02.2013 - 09.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Education
Associates Degree -
Lincoln Technical Institute
01.2014
Medical Association certification -
Lincoln Technical Institute
01.2012
Diploma -
Pocono Mountain West High School
01.2010
Skills
- ServSafe food manager
- Waste reduction
- Cash handling
- Point of sale POS software
- Safety training
- Staff leadership
- Sanitation standards
- Allergy awareness
- Customer service
- Facility maintenance
- Food safety compliance
- Food presentation
Certification
- [ServSafe Food Protection Manager Certification] - [04/29/2024-04/29/2029]
Timeline
Food Service Supervisor
Lehigh Valley Hospital and Health Network
05.2023 - Current
DELIVERY DRIVER
ENTERPRISE HOLDINGS
01.2021 - 09.2022
Food Service Supervisor
Restaurant Associates A Division of Compass Group
11.2015 - 12.2020
Medical Assistant
Lehigh Valley Hospital and Health Network
02.2013 - 09.2014
Medical Association certification -
Lincoln Technical Institute
Diploma -
Pocono Mountain West High School
Associates Degree -
Lincoln Technical Institute
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