Willie Williams
Tampa,FL
Summary
Experienced Community Manager with a industry background in lease-ups, luxury, value-add, and student housing. 14+ years experience of positively effecting NOI, and assisting others to reach their full potential and to reach promotions. Seeking to use skills to help train others and assist where needed.
Overview
5
5
years of professional experience
Work History
Community Manager
Venterra Realty
02.2023 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and regional managers informed.
Regional Better Living Manager
Venterra Realty
03.2022 - 02.2023
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Frequently traveled and assisted communities within the region with leasing or managerial needs.
- Audited base on sales and marketing standards throughout the region to ensure company policy was being upheld. (i.e. checking online marketing sources, and community websites often)
- Conduct interviews to vacant BLC (leasing) and BLM (Assistant Manager) positions throughout the region.
- Help with new acquisitions with getting adjusted to the Venterra family.
- Resolved escalated customer concerns through the region.
Assistant Community Manager (Lease Up)
Greystar Management
04.2021 - 03.2022
- Received and processed resident payments, and updated system accounts with latest information.
- Help stabilize lease up community to 97% occupancy and 99% prelease within 7 months.
- Maintain below 1% delinquency.
- Help train and assist Community Manager with growth and development of leasing team.
- Help provide resident retention for major construction issues during lease up.
Assistant Community Manager `
Pegasus Residential
06.2019 - 03.2021
- Met with residents to gather information and develop effective solutions.
- Maintaining low delinquency of 2% and below, even during COVID-19 pandemic
- Maintaining present and past residents files for collection purposes.
- Completed and mailed off final move-out statements to former residents.
- Providing sharp and fast ideas for resident retention and customer service issues
- Provided marketing and leasing ideas to help stabilize community from 85% occupancy to 93%.
Assistant Community Manager
RealSource Property Management
03.2018 - 05.2019
- Increased office organization by creating filing systems and managing confidential information carefully.
- Reduce delinquency by 85% with smart and effective collection efforts. (Started with $100,000 in delinquency)
- Maintaining present and past residents files for collection purposes.
- Completed and mailed off final move-out statements to former residents.
- Providing sharp and fast ideas for resident retention and customer service issues.
- Provided training to the office team members on standard operational procedures and Entrata.
- Acted as liaison between Community Manager and staff team members.
Education
High School Diploma -
Jean Ribault Senior High
Jacksonville 06.2008
Skills
- Capital Projects Management
- Meeting Participation
- Administrative Support
- Team Recruitment
- Staff Management
- Oversee Maintenance
- Sales Support
- Marketing and Advertising
- Conflict Handling
- Leasing and Sales
Timeline
Community Manager
Venterra Realty
02.2023 - Current
Regional Better Living Manager
Venterra Realty
03.2022 - 02.2023
Assistant Community Manager (Lease Up)
Greystar Management
04.2021 - 03.2022
Assistant Community Manager `
Pegasus Residential
06.2019 - 03.2021
Assistant Community Manager
RealSource Property Management
03.2018 - 05.2019
High School Diploma -
Jean Ribault Senior High
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