Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Willie Williams

Willie Williams

Olive Branch,MS

Summary

Proven Sales Associate at Uniform Destination, adept in customer service and sales strategies, enhanced store revenue by consistently surpassing sales targets. Leveraged exceptional people skills and product knowledge to foster strong customer relationships, achieving notable customer retention. Skilled in POS system operation and conflict resolution, contributing to a positive shopping environment and team productivity.

Overview

8
8
years of professional experience

Work History

Sales Associate

Uniform Destination
09.2016 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.

Education

Master Of Science - Criminal Justice

Delta State University
Cleveland, MS
05.1997

Bachelor Of Arts - Psychology

Delta State University
Cleveland, MS
05.1994

Associate Science - Registered Nursing

Ms Valley State University
Itta Bena, MS
05.1974

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening Skills
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation
  • Cash Handling Accuracy
  • Stocking and Receiving
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Sales Strategies
  • POS System Operation
  • Meeting deadlines
  • Merchandising knowledge
  • Professional Demeanor
  • Retail Store Operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Merchandising understanding
  • Building rapport

Timeline

Sales Associate

Uniform Destination
09.2016 - Current

Master Of Science - Criminal Justice

Delta State University

Bachelor Of Arts - Psychology

Delta State University

Associate Science - Registered Nursing

Ms Valley State University

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