Willie Young
Birmingham,AL
Summary
Dependable professional with experience in patient observation, equipment maintenance, and technical repair. Background includes safe care support, clear documentation, and teamwork. Ready to bring strong problem-solving and attention to detail to a role focused on reliability and service.
Overview
27
27
years of professional experience
Work History
Patient Sitter
Acumen Fiscal Agent
Mesa, Arizona
10.2022 - Current
- Ensured patient safety and comfort by monitoring conditions throughout shifts.
- Documented patient observations and sitter activities to maintain accurate medical records.
- Updated family members on care needs and patient progress to enhance communication and support.
- Provided essential support for non-invasive medical procedures.
Shop Technician 1
RJYoung
Bessemer, Alabama
12.2021 - 09.2022
- Serviced copiers, printers, and multifunction devices at customer sites.
- Diagnosed hardware issues using RJ Young service procedures and manuals.
- Replaced parts, rollers, and consumables during routine equipment maintenance.
- Cleaned, inspected, and tested machines, ensuring reliability and performance before customer return.
- Replaced worn or defective parts on machines using hand tools or power tools.
- Performed routine inspections to identify and troubleshoot equipment malfunctions.
- Maintained organized workshop environment, ensuring safety and operational efficiency.
- Worked closely with team members to enhance workflow and resolve technical issues.
- Tracked inventory levels, ensuring adequate supply of parts and materials for uninterrupted service.
Service Technician
CompuCom
Orange Park, Florida
02.2020 - 03.2021
- Diagnosed and resolved technical issues efficiently, minimizing downtime for users.
- Diagnosed hardware and software issues for CompuCom client workstations, ensuring timely resolution of technical problems.
- Utilized problem-solving skills to troubleshoot and repair hardware and software malfunctions.
- Executed hardware setups and configurations, improving user access to system resources.
- Managed service tickets through CompuCom support workflows and updates, facilitating efficient tracking of user requests.
Technician 1 Build Specialist
STERIS
Birmingham, Alabama
05.2018 - 02.2020
- Ensured functionality of STERIS sterilization equipment and medical device systems to maintain operational efficiency.
- Assembled complex equipment components to meet specifications and engineering drawings, ensuring accuracy and reliability.
- Conducted thorough inspections to verify equipment meets quality standards and specifications.
- Maintained records of parts and equipment used in projects to facilitate inventory updates and streamline project tracking.
Technical Repair Specialist
Volt Workforce Solutions
Phoenix, Arizona
03.2018 - 05.2018
- Diagnosed equipment issues using Volt Workforce Solutions repair procedures
- Performed thorough inspections and repairs, restoring devices to manufacturer specifications.
- Disassembled damaged components for inspection and repair
- Replaced worn parts following manufacturer specifications
- Tested repaired units for proper function and safety
Laser printer Technician
Acutech Document Solutions
Birmingham, Alabama
10.1999 - 12.2017
- Diagnosed and repaired laser printer models, enhancing performance and reliability.
- Performed routine maintenance on printers to extend lifespan and reduce downtime.
- Resolved complex printer malfunctions through systematic troubleshooting, reducing service delays.
- Analyzed error codes and symptoms to determine root causes of printer failures.
- Maintained printer performance by replacing essential components like toner and drums.
- Installed network printers and configured device settings.
- Responded to service calls across customer office locations.
- Managed supply orders to keep stock levels adequate for ongoing operations.
- Monitored and managed inventory levels of printer supplies to ensure availability.
Education
Associate of Applied Science -
ITT
Bessemer, AL03-2016
Skills
- Patient observation
- Patient care
- Patient monitoring
- Special needs care
- Basic housekeeping
- Housekeeping tasks
- Help desk support
- Technical instruction
- Equipment maintenance
- Equipment repair
- Preventive repairs
- Remote assistance
- Firmware configuration
- Printer troubleshooting
- Network printer installation
- Parts management
- Maintenance procedures
- Assembly operations
Timeline
Patient Sitter
Acumen Fiscal Agent
10.2022 - Current
Shop Technician 1
RJYoung
12.2021 - 09.2022
Service Technician
CompuCom
02.2020 - 03.2021
Technician 1 Build Specialist
STERIS
05.2018 - 02.2020
Technical Repair Specialist
Volt Workforce Solutions
03.2018 - 05.2018
Laser printer Technician
Acutech Document Solutions
10.1999 - 12.2017
Associate of Applied Science -
ITT