Willie Arlone Huffman III
Okmulgee,OK
Summary
Dedicated Computer Technician with 4 years' experience of quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Computer Technician
Muscogee (Creek) Nation
Okmulgee, Ok
01.2019 - Current
- Built and repaired computers according to schedule
- Installed, configured, and setup PCs in all departments for optimal operation and reporting
- Configured computers to network drivers and connected to printers and other peripheral equipment
- Provided troubleshooting assistance and support to employees and clients when working help desk
- Installed appropriate security patches to eliminate security vulnerabilities
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Information Technology Specialist
Oklahoma National Guard
Oklahoma
01.2018 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes
- Used ticketing systems to manage and process support actions and requests
- Configured hardware, devices and software to set up work stations for employees
- Patched software and installed new versions to eliminate security problems and protect data.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Diagnosed and executed resolution for network and server issues.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Supported network and system administration by performing server maintenance.
Technical Support Representative
Dish Network
Tulsa, OK
07.2017 - 03.2019
- Manage large amounts of inbound and outbound calls in timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products
- Build sustainable relationships and engage customers
- Frequently attend educational seminars to improve knowledge and performance level
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Load Puller
Lowe's Home Improvement
Tahlequah, Ok
02.2016 - 05.2017
- Responsible for inventory and tracking of all store merchandise
- Responsible for identifying customer's needs and informed them on proper product for use in their specific needs
- Responsible for maintaining 100% customer satisfaction from point of contact to sale
- Responsible for staging customer product to be delivered
- Utilized pallet jacks to move product throughout warehouse
- Responsible for upholding company safety policies and standards in warehouse environment.
Child Care Worker
Peoples Inc
Tahlequah, Ok
08.2014 - 10.2015
- Observe and monitor children's play activities
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
- Instruct children in health and personal habits such as eating, resting, and toilet habits
- Read to children, and teach them simple painting, drawing, handicrafts, and songs
- Organize and participate in recreational activities, such as games
- Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods.
Sales Associate
Sears
Okmulgee, OK
10.2013 - 01.2014
- Responsible for inventory and tracking of all store merchandise
- Responsible for identifying customer's needs and informed them on proper product for use in their specific needs
- Responsible for maintaining 100% customer satisfaction from point of contact to sale
- Responsible for staging customer product to be delivered
- Responsible for inventory and receiving store product and stocking product throughout store
- Responsible for upholding company safety policies and standards in warehouse environment.
Front Desk
YMCA
Okmulgee, Ok
05.2012 - 09.2013
- Completed and filed new member applications and managed customer accounts
- Maintained excellent customer service standards on a daily basis
- Responsible for opening, running, and closing the facility
- Maintained a safe and clean work area per company policy.
Sales Associate
Hibbet Sports Okmulgee
Oklahoma, OK
09.2010 - 08.2011
- Responsible for inventory and tracking of all store merchandise
- Identified customer's needs and instructed them on proper product for use in their specific needs
- Maintained 100% customer satisfaction from point of contact to sale
- Organized and staged customer product to be delivered
- Inventory and receive store product and stock product throughout store.
Generator Mechanic
Oklahoma Army National Guard
McAlester, OK
- Responsible for troubleshooting, diagnosing, and repairing numerous military generators
- Utilized basic mechanics tools in everyday use
- Operated numerous hand and shop tools (pneumatic and electric) to maintain power generators
- Utilized multiple testing equipment to diagnose generator issues
- Responsible for safe operation of tools and equipment; repair generators according to military regulations and safety precautions.
Education
Bachelor of Science -
Northeastern State University
High School Diploma -
Preston High School
05.2011
Skills
- Hardware installations
- End-user support
- Device configuration
- Accountability documentation
- Equipment tracking
- MS Office
- Computer proficiency
- Leadership
Certification
2021-08 Microsoft MS-900 Certification 2021-11 25B30 Army Leadership Course 2016-06 Army Basic Leadership Course
Military Occupational Specialty training for Information Technology, (Honor Graduate)
Military Occupational Specialty training for Power Generators
Timeline
Computer Technician
Muscogee (Creek) Nation
01.2019 - Current
Information Technology Specialist
Oklahoma National Guard
01.2018 - Current
Technical Support Representative
Dish Network
07.2017 - 03.2019
Load Puller
Lowe's Home Improvement
02.2016 - 05.2017
Child Care Worker
Peoples Inc
08.2014 - 10.2015
Sales Associate
Sears
10.2013 - 01.2014
Front Desk
YMCA
05.2012 - 09.2013
Sales Associate
Hibbet Sports Okmulgee
09.2010 - 08.2011
Generator Mechanic
Oklahoma Army National Guard
Bachelor of Science -
Northeastern State University
High School Diploma -
Preston High School
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