Summary
Overview
Work History
Education
Skills
Timeline
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Willie E. Hill Jr.

Louisburg,NC

Summary

Dynamic professional with a strong work ethic and proven customer service skills, Successfully implemented training programs and streamlined communication processes, enhancing user proficiency and satisfaction. Adept at issue resolution and recordkeeping, with a commitment to adherence to regulations and continuous improvement in service delivery.

Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.

Overview

42
42
years of professional experience

Work History

Custodial Support Specialist

Franklin County Schools
10.2011 - Current
  • Implemented training programs for new software applications, enhancing user proficiency across departments.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.
  • Streamlined communication processes between departments, improving information flow and response times.
  • Developed user guides and documentation to support ongoing training initiatives and resource accessibility.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

LP Gas Truck Driver

Little River LP Gas Company
01.1985 - 05.2011
  • Operated heavy-duty trucks to transport goods across multiple states safely and efficiently.
  • Conducted pre-trip inspections to ensure compliance with safety regulations and vehicle readiness.
  • Managed delivery schedules to optimize routes and minimize transit times effectively.
  • Maintained accurate logs of hours driven, mileage, and fuel consumption for regulatory compliance.
  • Collaborated with dispatchers to coordinate timely deliveries and address logistical challenges.
  • Resolved customer inquiries regarding delivery status, ensuring high levels of service satisfaction.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.

Order Picker/CDL Truck Driver

Franklin Supply Company
05.1997 - 08.2003
  • Operated pallet jacks and forklifts to efficiently pick and transport orders.
  • Ensured accurate order fulfillment by verifying items against packing lists.
  • Maintained a clean and organized workspace to promote safety and efficiency.
  • Collaborated with team members to streamline picking processes and reduce errors.
  • Monitored stock levels, reporting discrepancies to management for timely resolution.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.

Meter Technician

Town of Louisburg
01.1997 - 01.2001
  • Conducted routine inspections of water meters to ensure accurate readings and functionality.
  • Demonstrated professionalism while interacting with customers, addressing concerns, and answering inquiries.
  • Installed, maintained, and repaired electric meters ensuring compliance with safety standards.
  • Contributed to workplace safety by adhering to industry standards and company protocols at all times.
  • Collaborated with team members to troubleshoot and resolve meter-related issues efficiently.
  • Trained junior technicians on proper installation techniques and best practices for maintenance.

Volunteer Fireman

Louisburg Fire Department
01.1984 - 12.1995
  • Responded to emergency calls, ensuring rapid and effective fire suppression.
  • Operated firefighting equipment, including hoses, pumps, and ladders, during emergencies.
  • Conducted fire prevention inspections, identifying hazards and recommending corrective actions.
  • Led incident command during large-scale emergencies, coordinating resources and personnel effectively.
  • Maintained a high level of physical fitness to meet job demands and ensure optimal performance during emergencies.
  • Served as a positive role model within the community by upholding professional conduct both on-and offduty.

Education

Louisburg High School
Louisburg
06-1978

Skills

  • Customer service
  • Support services
  • Issue resolution
  • Customer relationship management
  • Training and coaching
  • Recordkeeping skills
  • Strong work ethic
  • Self-motivation and discipline
  • Attention to detail
  • Decision-making
  • Adherence to regulations
  • Staff management

Timeline

Custodial Support Specialist

Franklin County Schools
10.2011 - Current

Order Picker/CDL Truck Driver

Franklin Supply Company
05.1997 - 08.2003

Meter Technician

Town of Louisburg
01.1997 - 01.2001

LP Gas Truck Driver

Little River LP Gas Company
01.1985 - 05.2011

Volunteer Fireman

Louisburg Fire Department
01.1984 - 12.1995

Louisburg High School

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Willie E. Hill Jr.