WILLIE E. TRILLOS

I am learning on my own how to create web pages by following instructional videos, reading books.

My goal is to become a pro so I can create a web page for my brother's bussines.

• Implementation of HTML, CSS and JavaScript while creating a webpage.

• Addressed customer account discrepancies and concerns.
• Resolved concerns with products or services to help with retention and drive sales.
• Detailed payment options and explained price, receipt and billing details to customers.
• Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
• Answered over 70 calls per shift to meet fast-paced call center demands.
• Recommended products to customers and suggested other options if preferred product was unavailable.
• Responded to customer calls and emails to answer questions about products and services.
• Attended telephone skills and program information training sessions to boost aptitude.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Educated customers on company systems, form completion, and access to services.
• Resolved customer complaints and addressed emergency requests and needs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Coordinated schedules to arrange management interviews with applicants.
• Advertised job opportunities on social media platforms and job boards.
• Collaborated with hiring managers to understand job requirements and expectations.
• Developed and implemented plans to improve recruitment process.
• Operated and maintained applicant tracking and candidate management systems.
• Studied job descriptions and qualifications to determine applicant requirements.
• Consulted businesses on successful recruiting and retention practices to help minimize turnover.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Advised managers on best practices to maintain compliance with applicable laws.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Collaborated with HR leadership regarding candidate salary determinations.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Passionate about learning and committed to continual improvement.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Worked well in a team setting, providing support and guidance.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Explained technical information in clear terms to promote better understanding for non-technical users.
• Replaced defective components and parts on malfunctioning computers and office machines.
• Updated and replaced outdated drivers and software for computers and home machines.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Linked computers to network and peripheral equipment.
• Restored data on computers and office machines.
• Recommended new and replacement hardware and software purchases.
• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
• Assisted family members with technical support inquiries.
• Recovered critical information from data back ups to restore functionality.
• Explained diagnostic findings to customers and outlined repair or service options.
• Evaluated systems according to predetermined checklist and noted issues.
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for family members.
• Performed maintenance duties and safely handled chemicals and solutions.