WILLIE J SANDERS

• Directed and supervised team of 20+ employees in daily operations.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Tracked progress on projects and provided timely feedback to staff members.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
• Assisted team with operational policies and procedures to drive services.
• Gathered information, assessed accuracy and expected value and communicated efficiently with other leaders
• Managed over 200 applications per day for clients
• Managed team of employees, overseeing hiring, training and professional growth of employees

• Taking inbound calls for Apple sales
• Ensure accuracy of information collected
• Participate in activities designed to improve consumer satisfaction and business performance
• Place and/or receive consumer inquiries that may require deviation from a script or sales flow process
• Conduct effective consultative selling by asking appropriate questions and matching correct products for consumer’s needs, resulting in closed sales as well as increased consumer satisfaction
• Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
• Comply with all do-not-call and insurance regulatory standards.
• Answered customer telephone calls promptly to avoid on-hold wait times
• Collected and analyzed customer information to prepare product or service reports
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Recorded account information to open new customer accounts
• Answered product and service questions, suggesting other offerings to attract potential customers
• Updated account information to maintain customer records
• Met customer call guidelines for service levels, handle time and productivity
• Trained new personnel regarding company operations, policies and services
• Cross-trained and backed up other customer service managers

• Taking and responding to incoming calls or emails from customers.
• Provided primary customer support to internal and external customers
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Offered advice and assistance to customers, paying attention to special needs or wants
• Recommended products to customers, thoroughly explaining details
• Collected and analyzed customer information to prepare product or service reports
• Responded to customer requests for products, services and company information
• Answered customer telephone calls promptly to avoid on-hold wait times
• Increased efficiency and team productivity by promoting operational best practices

• Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
• Followed physician orders to correctly administer therapeutic phlebotomy
• Monitored patients for reactions and verified sample quality
• Centrifuged blood samples as outlined in clinical protocols
• Completed proper sanitation and cleaning of equipment and work areas between patients
• Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
• Assembled tourniquets, needles and blood collection devices to prepare work trays
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
• Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
• Obtained blood specimens by performing venipunctures and finger sticks 50-75 times per day

Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.

• Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift
• Safely transported, transferred and positioned patients on chairs for treatment
• Started and ended reverse osmosis water systems and completed water quality monitoring tests
• Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions
• Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment
• Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties
• Performed routine quality control and safety checks on all equipment
• Administered Heparin, oxygen, anesthetic and saline as prescribed
• Recorded patient's pre-dialysis weight, vitals and any new medical conditions
• Provided consultation to patients on community support programs, ambulatory treatment options, or termination of treatment
• Provided in-patient care for 3 dialysis patients simultaneously focusing on providing clean, safe and comfortable treatment environment
• Set-up equipment for dialysis and primed dialyzer in preparation for use
• Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment