Willie Mae Dolford

Highly motivated, knowledgeable, and results-driven professional, to secure a position with your company as an Advanced Medical Support Assistant, other key role as a Manager, Supervisor, in Operations, Healthcare, Human Services, or as applicable, utilizing my extensive skills, training, expertise, education, and experience

Over 2 ½ years' experience as a Director of Environmental Services in a nursing home with over 100 beds, guiding, directing, and supervising staff up to 11 employees comprised of 8 housekeepers, 2 laundry assistants, and 1 floor technician, driving uncompromising highest cleanliness state compliance standards, expediency, and safety, meeting and/or surpassing all corporate and resident expectations. Proficient in all aspects of staffing and workforce development, including interviewing, hiring, training, mentoring, delegating assignments, monitoring staff for quality, expediency, and safety, conducting performance evaluations with written reviews, implementing disciplinary measures, and terminations. Over 16 years' blended experience in the Human Services and Special Needs education fields, assessing needs, working with interdisciplinary teams to develop, implement, and sustain various programs or plans of care, maintaining close communications with individuals, family members, and service providers, as necessary, generating in-house and field reports to document progress and/or incidents, and more. Knowledgeable, familiar, and/or possesses practical applications in functioning in a liaison capacity between administration, patients/customers, multiple clinical departments, interdisciplinary teams, and a range of stakeholders, to coordinate and schedule critical appointments for physicians, in-patient/out-patient services, providers, and others, to ensure appropriate utilization of benefits, and other resources, on behalf of the health and wellness of the individual. Over 14 years' experience teaching and or supporting faculty in preschool/daycare, as well as elementary and middle school learning environments, up to 8th grade students, collaborating with colleagues and utilizing shared resources to develop innovative and effective instructional practices which support academic, social, and emotional growth. Develops and implements teaching strategies and curriculums, including utilization of technology, improving students' knowledge-base and facilitating their ascending into higher grades with a passion for learning. Experienced teaching up to 10 students per classroom in inclusive learning settings, including developing and implementing lesson plans for small groups of students or one-on-one sessions, assessing various levels of comprehension, and working as directed or necessary to fulfill course expectations, as well as IEP standards. Develops and implements curriculum-based daily lessons and modules designed to meet student needs, evaluating and assessing children's development, implementing various research-based methodologies to enhance each student's personalized learning experience. Recognized for tireless dedication by peers, parents, and students, forging productive strategic partnerships with all involved in the teaching/learning process. Leverages technology to enhance productivity, Windows, SmartBoard Technology, MS Office, EMR/EHR, educational proprietary software, Internet research, and email. Works well independently and/or collaboratively in team environments.