Willie Mae Duerson
York,PA
Summary
Over fourteen years of experience ensuring profitability and developing strong partnerships. Focused on relationship-building, analytical, and inter-personal skills. Accomplished leader, repeatedly recognized for outstanding performance, exceeding goals, generating new revenues and increasing the NOI. History of excellence in managing and coordinating special projects, property resources and team members.
Overview
14
14
years of professional experience
Work History
AREA MANAGER
AMERICAN CAMPUS COMMUNITIES
Baltimore, MD
11.2018 - 08.2024
- Improve leasing by over 50% for properties that have historically had lease-up issues post-pandemic.
- Manage the capital expenditure budget of $2M annually to make value-added improvements to the portfolio.
- Oversee a portfolio of over 2,000 beds, ensuring properties operate within budget while meeting rent collection goals.
- Spearheaded the transition of a property from conventional to off-campus student housing, and assisted with the opening and lease-up of a new on-campus residence hall.
- Hired, onboarded, and trained new General Managers and full staff for a new student housing asset, and acted as a liaison between the University and the Owners.
OPERATIONS SPECIALIST
AMERICAN CAMPUS COMMUNITIES
Austin, TX
09.2016 - 10.2018
- Successfully managed the property and maintained operational excellence while acting as interim General Manager in the absence of a permanent GM.
- Generated $30M in revenue and improved leasing for SAIT and University Courtyard-Temple properties by implementing effective leasing strategies, and maintaining a high level of customer service.
- Utilizing industry knowledge and collaborative skills to foster strong partnerships, and maximize property performance.
GENERAL MANAGER
AMERICAN CAMPUS COMMUNITIES
Albuquerque, NM
12.2012 - 08.2016
- Achieved a significant increase in leasing at multiple properties, resulting in more than $20M in revenue.
- Managed teams of 5 to 50 employees and oversaw properties with up to 1,100 beds, ensuring operational efficiency and meeting financial targets.
- Implemented effective marketing strategies, including hands-on property guerrilla marketing initiatives, resulting in improved resident feedback and reduced delinquency rates.
ASSISTANT GENERAL MANAGER of BOOKKEEPING
AMERICAN CAMPUS COMMUNITIES
Birmingham, AL
05.2010 - 11.2012
- Improved delinquency by 43% year over year.
- Maintain the accuracy of accounts receivable by posting rent, lease fees, late fees, utilities, etc.
- Process and reconcile credit and debit card transactions, chargebacks, and returned checks for deposits, and maintain appropriate revenue and expenses.
- Ensure effective delinquency practices are followed, update the collections system, complete audits, and handle resident move-in/move-out procedures.
Education
MBA - Accounting
COLORADO TECH UNIVERSITY
Colorado Springs, CO05.2010
Bachelor of Science - Business Administration
STILLMAN COLLEGE
Tuscaloosa05.2006
Skills
- Leasing & Marketing
- Customer Service
- Budget Management
- Operational Excellence
- Customer relationship management
- Passion & Industry Knowledge
- Controlling costs
- Relationship building and management
- Vendor management
- Staff training and development
- Facility inspections
- Performance management
Affiliations
Timeline
AREA MANAGER
AMERICAN CAMPUS COMMUNITIES
11.2018 - 08.2024
OPERATIONS SPECIALIST
AMERICAN CAMPUS COMMUNITIES
09.2016 - 10.2018
GENERAL MANAGER
AMERICAN CAMPUS COMMUNITIES
12.2012 - 08.2016
ASSISTANT GENERAL MANAGER of BOOKKEEPING
AMERICAN CAMPUS COMMUNITIES
05.2010 - 11.2012
MBA - Accounting
COLORADO TECH UNIVERSITY
Bachelor of Science - Business Administration
STILLMAN COLLEGE
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