Williemae Magee
Tacoma,WA
Summary
Dedicated professional with experience as a Nursing Assistant and Post Office Clerk, notably enhancing patient engagement and streamlining postal operations. Excelled in patient care and customer service, significantly improving satisfaction levels. Skilled in vital signs monitoring and effective communication, demonstrating a compassionate approach and a knack for boosting team morale. Proven track record of achievement at the United States Post Office.
Overview
20
20
years of professional experience
Work History
Nursing Assistant
Volunteer Position
Greater Emmanuel Institution COGIC
01.2015 - Current
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Post Office Clerk
United States Post Office
Tacoma, WA
01.2005 - 10.2013
- Expedited parcel retrieval for customers using an organized storage system for easy access.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Increased revenue through the promotion of additional postal services to meet customer needs.
- Boosted team morale through effective communication and collaborative problem-solving efforts.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Used computer systems to track packages and update client information.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
Education
High School Diploma -
Foss High Schoo;
Tacoma, WASkills
- Patient care
- Patient feeding
- Basic life support
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Vital signs monitoring
- Compassionate
- Recording vital signs
Timeline
Nursing Assistant
Volunteer Position
01.2015 - Current
Post Office Clerk
United States Post Office
01.2005 - 10.2013
High School Diploma -
Foss High Schoo;