Williemae Webb
Rochester,NY
Summary
Dynamic professional with proven expertise in relationship building and customer service, honed at US Tech Solutions. Skilled in data entry and problem resolution, I enhanced efficiency in case management and improved client satisfaction through effective communication and active listening. Committed to maintaining confidentiality and supporting organizational goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Case Aide
US Tech Solutions
02.2025 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Contributed to program evaluation efforts through data collection.
- Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
Seasonal Helper
United Parcel Service, UPS
11.2024 - 01.2025
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Improved customer satisfaction by providing timely and accurate deliveries, maintaining a professional demeanor.
- Demonstrated flexibility in adapting to schedule changes or unique delivery requirements, accommodating customer needs effectively.
Property Clerk
City of Rochester
10.2021 - 11.2023
- Prevented unauthorized access to secured areas containing high-value or sensitive pieces of evidence through vigilant monitoring systems and controlled entry points.
- Ensured compliance with federal, state, and local regulations regarding evidence handling, storage, and disposal procedures.
- Streamlined communication between departments by serving as a liaison for evidence-related inquiries.
- Demonstrated attention to detail when photographing and cataloging evidence items for future reference and identification purposes.
- Assisted in training new Evidence Clerks on department procedures, promoting efficiency and consistency within the team.
- Promoted teamwork among fellow Evidence Clerks during high-volume periods or large-scale cases requiring collaboration on tasks like intake, packaging, transportation, or storage.
- Improved evidence organization by implementing a streamlined filing system and barcode tracking.
- Expedited processing timeframes by coordinating with forensic laboratories for prompt testing of submitted items.
- Maintained the security of sensitive information by following strict confidentiality protocols and secure storage methods.
- Supported investigations with accurate record-keeping, ensuring proper documentation for evidentiary items.
- Increased transparency in chain-of-custody records by maintaining detailed logs for each piece of incoming or outgoing evidence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Stock Handler
Monroe County Sheriff's Office
06.2013 - 10.2021
- Contributed to successful annual inventory counts with meticulous attention to detail during data entry processes.
- Streamlined the returns process, resolving issues quickly and maintaining customer satisfaction.
- Collaborated with team members for efficient order fulfillment, resulting in increased customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Ensured transparency in financial dealings by meticulously maintaining detailed records of cash transactions, including receipts, disbursements, and transfers.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Provided exceptional customer service to law enforcement personnel and other stakeholders when responding to inquiries about evidence location or status.
- Supported investigations with accurate record-keeping, ensuring proper documentation for evidentiary items.
- Maintained the security of sensitive information by following strict confidentiality protocols and secure storage methods.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
- Provided excellent client service with regular communication updates and prompt responses to inquiries.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
Education
High School Diploma -
Dr. Freddie Thomas High School
Rochester, NY06-2010
Skills
- Relationship building
- Health and safety
- Professional boundaries
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
Timeline
Case Aide
US Tech Solutions
02.2025 - Current
Seasonal Helper
United Parcel Service, UPS
11.2024 - 01.2025
Property Clerk
City of Rochester
10.2021 - 11.2023
Stock Handler
Monroe County Sheriff's Office
06.2013 - 10.2021
High School Diploma -
Dr. Freddie Thomas High School
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