Willie R Nelson Jr
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Real Estate Appraiser/Manager
Syren
06.2016 - 03.2023
- Increased appraisal accuracy with interior and exterior inspection, photographs and incorporated visual evidence into appraisal reports
- Increase clientele by 25% by offering customer service and support, overall increase company revenue by 30%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Updated account information to maintain customer records.
- Created accurate assessments based on in-person inspections, current market value and location
- Updated property assessments to incorporate changing building statuses, market trends and community shifts
- Complete variety of formal appraisals of land or real property for lending and non-lending purposes.
- Documented property features, measurements and construction methods for appraisals
- Determined current value of new constructions and building improvements with detailed inspections
- Reported assessment values to clients and representatives with detailed documentation
- Detailed appraisals with written reports highlighting methods used to reach accurate values
- Determined potential income values of properties with expert assessments of revenue and operating costs forecasts
- Researched land, property and market values to complete estimations.
- Attended bid and court hearings to present and defend values.
- Responsible for data management including collection, proper verification, and analysis of sales, pending sales and listings, as well as obtaining other information required for valuation process
- Trained staff on operating procedures and company services.
- Trained new personnel regarding company operations, policies and services.
Lead Warehouse Associate
Martin Brower
01.2011 - 06.2016
- Safely and accurately loaded material for delivery onto truck with guidance of driver and reasonability of making an accurate and safe delivery
- Unload stock incoming material from vendor while staging in correct location, so that selector could locate product
- Insure that incoming material maintains code date that would allow customer to receive and sale product in timely manner
- Safely and accurately select customer orders for shipping or customer pick- up using Vo-collect system, maintaining 99.9% reliability and 100% productive
- Sustained zero safety hazards by proactively maintaining clean and organized warehouse environment
- Use forklift and reach lift to remove and place material in correct in location
- Work with management in order to maintain inventory, by collecting total amount of product is in stock with physical count.
- Performs other duties assigned.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed and motivated employees to be productive and engaged in work. Managed a team of 20+/- employees.
- Improved safety procedures to create safe working conditions for workers.
Real Estate Appraiser Assistant
SYREN
05.2003 - 12.2010
- Communicate to all clients to inform clients of status of files or if there were any problems within the file report that may delay delivery of appraisal report.
- Responsible for investigating and filling all information of each property that company perform an appraisal on
- Calculated estimations of property values based on replacement costs, depreciation and property income potential
- Managed detailed database of properties inspected and reports prepared.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Researched land, property and market values to complete estimations.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Performed appraisals in line with federal requirements and USPAP guidelines.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Warehouse Manager
Lee Lighting
12.2000 - 05.2003
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Effectively present information and respond quickly to questions from customers
- Prepare transportation movement documents & related forms for type of shipment and modes of travel
- Participate in inventories. Investigate and reconcile discrepancies and reports
- Request and coordinate transportation assets to fulfill mission requirements, document and inventory freight, cargo, and materials shipments of all types
- Trained new staff on job duties, company policies, and safety procedures.
- Reduced worker accidents by 25%, by implementing improved safety standards and monitoring procedures.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Education
No Degree - Business
University of Phoenix
Tempe, AZSkills
- Code compliance
- Microsoft Office
- Mobile Device Operation
- Critical Thinking
- Property inspection
- Data collection
- Value estimation
- Analytical thinking
- Route Dispatch
- Data Evaluation
- Research
- Logistics and Supply Technician
- Records Filing
- Teamwork Skills
- Marketing
- Data Entry
Certification
- Licensed Real Estate Appraiser
Timeline
Real Estate Appraiser/Manager
Syren
06.2016 - 03.2023
Lead Warehouse Associate
Martin Brower
01.2011 - 06.2016
Real Estate Appraiser Assistant
SYREN
05.2003 - 12.2010
Warehouse Manager
Lee Lighting
12.2000 - 05.2003
No Degree - Business
University of Phoenix