Willie Rozetta Rice
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Assistant Director Daycare
The Olive Branch Child Development Center
11.2020 - Current
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Provide a safe environment for employees and kids
- Oversaw purchasing and organization of inventory.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collecting Weekly tuition
- Payroll
- employee scheduling
Tax Collections Clerk
Linebarger Goggan Blair & Sampson
08.2008 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Preparing daily payoffs for court cases
- Working directly with Attorneys
- inputting payment in the system and collecting payments on site
- preparing bank and asset warrants along with notices to seize property
Assistant Store Manager
Family Dollar
04.2007 - 07.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted with bank deposited
- Balanced registers at the beginning and end of shifts
Daycare Manager
God's Little Angels
01.2004 - 04.2007
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Payroll for employee's as well as working hands on with NCI for incoming payments
- Meal coordinating meals for the Food Program
- Weekly work Schedule
Education
No Degree -
Houston Community College
Houston, TX08.2015
High School Diploma -
Worthing High School
Houston, TX05.2002
Skills
- Strategic Planning
- Training and Development
- Stakeholder Engagement
- Daily Production Reports
- Excel
- Word
- Staff Management
- Positive Reinforcement Strategies
- Employee Timesheet Processing
- Oracle PeopleSoft
- Childcare Facilities
Timeline
Assistant Director Daycare
The Olive Branch Child Development Center
11.2020 - Current
Tax Collections Clerk
Linebarger Goggan Blair & Sampson
08.2008 - 03.2020
Assistant Store Manager
Family Dollar
04.2007 - 07.2008
Daycare Manager
God's Little Angels
01.2004 - 04.2007
No Degree -
Houston Community College
High School Diploma -
Worthing High School
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