Willie Rozetta Rice
Houston,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Assistant Director Daycare
The Olive Branch Child Development Center
15211 Fondren Rd Missouri City, TX 77489
11.2020 - Current
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Provide a safe environment for employees and kids
- Oversaw purchasing and organization of inventory.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collecting Weekly tuition
- Payroll
- employee scheduling
Tax Collections Clerk
Linebarger Goggan Blair & Sampson
4828 Loop Central Dr #600 Houston, TX 77081
08.2008 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Preparing daily payoffs for court cases
- Working directly with Attorneys
- inputting payment in the system and collecting payments on site
- preparing bank and asset warrants along with notices to seize property
Assistant Store Manager
Family Dollar
Houston, TX
04.2007 - 07.2008
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted with bank deposited
- Balanced registers at the beginning and end of shifts
Daycare Manager
God's Little Angels
2612 Almeda Plaza Houston, TX 77045
01.2004 - 04.2007
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Payroll for employee's as well as working hands on with NCI for incoming payments
- Meal coordinating meals for the Food Program
- Weekly work Schedule
Education
No Degree -
Houston Community College
Houston, TX08.2015
High School Diploma -
Worthing High School
Houston, TX05.2002
Skills
- Strategic Planning
- Training and Development
- Stakeholder Engagement
- Daily Production Reports
- Excel
- Word
- Staff Management
- Positive Reinforcement Strategies
- Employee Timesheet Processing
- Oracle PeopleSoft
- Childcare Facilities
Timeline
Assistant Director Daycare
The Olive Branch Child Development Center
11.2020 - Current
Tax Collections Clerk
Linebarger Goggan Blair & Sampson
08.2008 - 03.2020
Assistant Store Manager
Family Dollar
04.2007 - 07.2008
Daycare Manager
God's Little Angels
01.2004 - 04.2007
No Degree -
Houston Community College
High School Diploma -
Worthing High School