Williette Famolu

Mar 2022 - Dec 2023

• Handled accounts receivable from outstanding customers and credit unions for self-arranged financing partnerships.
• Worked 588 accounts, cleared 503 accounts, and collected $15.8 million in one month.
• Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
• Executed new changes in workflow to create sufficient monthly workshops.
• Generated status reports detailing key information, produced documentation, and developed presentations. Conducted reviews and evaluations for cost-reduction opportunities.

Fraud Specialist, Nov 2021 - Mar 2023

• Worked on the back-end Fraud Queue as a last defense against high-risk purchases before delivery.
• Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
• Identified fraud patterns and anomalies through the analysis of documents. Worked with colleagues to accept or deny a renewal of business.
• Nominated twice as a subject-matter expert to act in lieu of the team lead for peers, while the leaders were at a company summit.

Underwriter III, Jan 2020 - Nov 2021

• Exceeded call speed, accuracy, and volume benchmarks on a consistent basis by frequently being listed in the top 10% of the company leaderboard.
• Verified customers' identity and income to ensure accurate use, to avoid fraudulent account activity. Types of income verified: 1099 Independent Contractor, Business Owner, Sole Proprietor. In addition to credit, title, and registration to complete the underwriting process.

• Assisted participants in pension planning.
• Educated participants of liens on retirement benefits such as QDROS/DRO.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Collaborated with sales teams to strengthen client relationships & generate new revenue opportunities by targeting customers for campaigns & identifying marketing channels.

Manager of Operations

• Manager of 4 in a call center setting (operated remotely).
• Directed day-to-day operations by implementing short-term and long-term strategies to achieve business goals.
• Developed policies and standard operating procedures by enhancing effective quality assurance practices.

Academic Advisor

• Speak with students daily and enroll them in schools that fit their academic goals, such as Argosy University, South College, and Penn Foster.
• Exceeded metrics daily with enrollment requirements.

• Processed medication insurance claims and strategized medical solutions to help patients save money by ongoing monitoring of care plans, evaluating the effectiveness, documenting changes, and goal achievements.

Enrollment Coordinator, Chandler, AZ

• Maintained regulatory and compliance documentation by keeping sensitive client files private.
• Nominated weekly for top performance for the number of accounts entered accurately and with speed.

Physician Outreach Specialist, Scottsdale, AZ

• Entered prescription information into computer databases, and prepared prescription transfers to other pharmacies.