WILLIE WELDON HEMPHILL

• Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
• Strictly adhered to safety guidelines while preparing hazardous chemicals used in the cleaning process.
• Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
• Started equipment and observed gauges and equipment operation to detect malfunctions.
• Conducted quality control checks on all processed items before releasing them back into inventory.
• Provided guidance to newly hired staff members regarding proper handling of sterile products and processes.
• Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
• Checked sterile supplies to detect outdated materials.
• Cleaned instruments to prepare for sterilization.
• Packaged instruments into peel pouches and properly labeled pouches.
• Received and verified orders for sterile supplies, ensuring accuracy of items requested.
• Reviewed policies and procedures related to the maintenance of a safe working environment.
• Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
• Operated autoclave machine to cleanse surgical tools using high-pressure steam sterilizers.
• Operated sterilizers, aerators and washers to disinfect and sterilize respirators and hospital beds.
• Gathered and prepared instruments and surgical supplies.
• Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
• Changed autoclave charts daily by dating and initialing each chart load.
• Assembled complex trays in accordance with department standards, utilizing appropriate packaging materials.
• Assisted in training other personnel on proper techniques for decontaminating instruments prior to sterilization.
• Readied instruments for sterilization procedures and completed decontamination protocols.
• Scheduled preventative maintenance visits with external vendors for sterilization equipment.
• Delivered equipment to specified hospital locations or to patients' residences.
• Recorded sterilizer test results in job-related software.
• Monitored expired sterilization dates and rotated stock to minimize processing.
• Responded promptly to requests from operating rooms during surgery procedures when additional sterile supplies were needed.
• Assisted in the preparation of new sterile sets by counting, organizing and wrapping items as needed.
• Recorded results of biological and diagnostic tests.
• Rotated stock to maintain uninterrupted supply support for assigned areas.
• Participated in weekly team meetings to review product updates and changes in regulations.
• Stocked crash carts with appropriate medical supplies.
• Prepared trays, instrument packs and surgical sets.
• Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
• Sterilized dental equipment and examination rooms in accordance with infection control policies.
• Processed returned instruments following completion of procedure, verifying contents against original order sheet.
• Assembled and wrapped trays of instruments for operating rooms and clinics.
• Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
• Followed infection control protocols while transporting soiled linen between departments.
• Monitored supply levels throughout the day, restocking shelves as necessary.
• Assisted hospital staff with patient care duties by providing patient transportation or setting up traction.
• Supported departmental initiatives to meet productivity standards and flexible staffing needs.
• Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
• Restocked shelves with completed kits and supplies after each shift.
• Maintained records of instrument processing, including tracking and logging data into a computerized system.
• Performed daily cleaning and sterilization of medical instruments according to established protocols.
• Placed orders and restocked supplies for decontamination area.
• Reported any issues or discrepancies regarding sterility or safety concerns immediately to supervisor.
• Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
• Sorted incompatible sets of instruments, trays and medical equipment.
• Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
• Installed and set up medical equipment with necessary hand tools.
• Disassembled contaminated instruments and prepared them for decontamination process.
• Inspected and tested sterilization equipment for proper functioning prior to use.
• Filled verbal and written requests for items based on daily or individual requisition.
• Identified needs of customers promptly and efficiently.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Updated and maintained databases with current information.
• Maintained updated knowledge through continuing education and advanced training.
• Recognized by management for providing exceptional customer service.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed inventory and supplies to ensure materials were available when needed.
• Conducted testing of software and systems to ensure quality and reliability.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Utilized various software and tools to streamline processes and optimize performance.

• Followed infection control protocols while transporting soiled linen between departments.
• Received and verified orders for sterile supplies, ensuring accuracy of items requested.
• Monitored supply levels throughout the day, restocking shelves as necessary.
• Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
• Participated in weekly team meetings to review product updates and changes in regulations.
• Assisted in training other personnel on proper techniques for decontaminating instruments prior to sterilization.
• Changed autoclave charts daily by dating and initialing each chart load.
• Restocked shelves with completed kits and supplies after each shift.
• Readied instruments for sterilization procedures and completed decontamination protocols.
• Placed orders and restocked supplies for decontamination area.
• Sterilized dental equipment and examination rooms in accordance with infection control policies.
• Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
• Recorded sterilizer test results in job-related software.
• Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
• Maintained records of instrument processing, including tracking and logging data into a computerized system.
• Checked sterile supplies to detect outdated materials.
• Processed returned instruments following completion of procedure, verifying contents against original order sheet.
• Strictly adhered to safety guidelines while preparing hazardous chemicals used in the cleaning process.
• Operated sterilizers, aerators and washers to disinfect and sterilize respirators and hospital beds.
• Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
• Gathered and prepared instruments and surgical supplies.
• Scheduled preventative maintenance visits with external vendors for sterilization equipment.
• Started equipment and observed gauges and equipment operation to detect malfunctions.
• Assembled complex trays in accordance with department standards, utilizing appropriate packaging materials.
• Assisted hospital staff with patient care duties by providing patient transportation or setting up traction.
• Disassembled contaminated instruments and prepared them for decontamination process.
• Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
• Filled verbal and written requests for items based on daily or individual requisition.
• Reported any issues or discrepancies regarding sterility or safety concerns immediately to supervisor.
• Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
• Delivered equipment to specified hospital locations or to patients' residences.
• Sorted incompatible sets of instruments, trays and medical equipment.
• Stocked crash carts with appropriate medical supplies.
• Installed and set up medical equipment with necessary hand tools.
• Supported departmental initiatives to meet productivity standards and flexible staffing needs.
• Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
• Assembled and wrapped trays of instruments for operating rooms and clinics.
• Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
• Recorded results of biological and diagnostic tests.
• Operated autoclave machine to cleanse surgical tools using high-pressure steam sterilizers.
• Reviewed policies and procedures related to the maintenance of a safe working environment.
• Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
• Rotated stock to maintain uninterrupted supply support for assigned areas.
• Packaged instruments into peel pouches and properly labeled pouches.
• Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
• Assisted in the preparation of new sterile sets by counting, organizing and wrapping items as needed.
• Performed daily cleaning and sterilization of medical instruments according to established protocols.
• Conducted quality control checks on all processed items before releasing them back into inventory.
• Provided guidance to newly hired staff members regarding proper handling of sterile products and processes.
• Prepared trays, instrument packs and surgical sets.
• Monitored expired sterilization dates and rotated stock to minimize processing.
• Inspected and tested sterilization equipment for proper functioning prior to use.
• Cleaned instruments to prepare for sterilization.
• Responded promptly to requests from operating rooms during surgery procedures when additional sterile supplies were needed.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Operated equipment and machinery according to safety guidelines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Completed routine maintenance and repair.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Completed day-to-day duties accurately and efficiently.
• Achieved cost-savings by developing functional solutions to problems.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Managed inventory and supplies to ensure materials were available when needed.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked effectively in team environments to make the workplace more productive.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Managed household errands and other essential duties.
• Updated and maintained databases with current information.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
• Strictly adhered to safety guidelines while preparing hazardous chemicals used in the cleaning process.
• Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
• Started equipment and observed gauges and equipment operation to detect malfunctions.
• Conducted quality control checks on all processed items before releasing them back into inventory.
• Provided guidance to newly hired staff members regarding proper handling of sterile products and processes.
• Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
• Checked sterile supplies to detect outdated materials.
• Cleaned instruments to prepare for sterilization.
• Packaged instruments into peel pouches and properly labeled pouches.
• Received and verified orders for sterile supplies, ensuring accuracy of items requested.
• Reviewed policies and procedures related to the maintenance of a safe working environment.
• Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
• Operated autoclave machine to cleanse surgical tools using high-pressure steam sterilizers.
• Operated sterilizers, aerators and washers to disinfect and sterilize respirators and hospital beds.
• Gathered and prepared instruments and surgical supplies.
• Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
• Changed autoclave charts daily by dating and initialing each chart load.
• Assembled complex trays in accordance with department standards, utilizing appropriate packaging materials.
• Assisted in training other personnel on proper techniques for decontaminating instruments prior to sterilization.
• Readied instruments for sterilization procedures and completed decontamination protocols.
• Scheduled preventative maintenance visits with external vendors for sterilization equipment.
• Delivered equipment to specified hospital locations or to patients' residences.
• Recorded sterilizer test results in job-related software.
• Monitored expired sterilization dates and rotated stock to minimize processing.
• Responded promptly to requests from operating rooms during surgery procedures when additional sterile supplies were needed.
• Assisted in the preparation of new sterile sets by counting, organizing and wrapping items as needed.
• Recorded results of biological and diagnostic tests.
• Rotated stock to maintain uninterrupted supply support for assigned areas.
• Participated in weekly team meetings to review product updates and changes in regulations.
• Stocked crash carts with appropriate medical supplies.
• Prepared trays, instrument packs and surgical sets.
• Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
• Sterilized dental equipment and examination rooms in accordance with infection control policies.
• Processed returned instruments following completion of procedure, verifying contents against original order sheet.
• Assembled and wrapped trays of instruments for operating rooms and clinics.
• Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
• Followed infection control protocols while transporting soiled linen between departments.
• Monitored supply levels throughout the day, restocking shelves as necessary.
• Assisted hospital staff with patient care duties by providing patient transportation or setting up traction.
• Supported departmental initiatives to meet productivity standards and flexible staffing needs.
• Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
• Restocked shelves with completed kits and supplies after each shift.
• Maintained records of instrument processing, including tracking and logging data into a computerized system.
• Performed daily cleaning and sterilization of medical instruments according to established protocols.
• Placed orders and restocked supplies for decontamination area.
• Reported any issues or discrepancies regarding sterility or safety concerns immediately to supervisor.
• Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
• Sorted incompatible sets of instruments, trays and medical equipment.
• Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
• Installed and set up medical equipment with necessary hand tools.
• Disassembled contaminated instruments and prepared them for decontamination process.
• Inspected and tested sterilization equipment for proper functioning prior to use.
• Filled verbal and written requests for items based on daily or individual requisition.
• Identified needs of customers promptly and efficiently.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Updated and maintained databases with current information.
• Maintained updated knowledge through continuing education and advanced training.
• Recognized by management for providing exceptional customer service.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed inventory and supplies to ensure materials were available when needed.
• Conducted testing of software and systems to ensure quality and reliability.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Utilized various software and tools to streamline processes and optimize performance.

• Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
• Strictly adhered to safety guidelines while preparing hazardous chemicals used in the cleaning process.
• Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
• Started equipment and observed gauges and equipment operation to detect malfunctions.
• Conducted quality control checks on all processed items before releasing them back into inventory.
• Provided guidance to newly hired staff members regarding proper handling of sterile products and processes.
• Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
• Checked sterile supplies to detect outdated materials.
• Cleaned instruments to prepare for sterilization.
• Packaged instruments into peel pouches and properly labeled pouches.
• Received and verified orders for sterile supplies, ensuring accuracy of items requested.
• Reviewed policies and procedures related to the maintenance of a safe working environment.
• Examined equipment to detect leaks, worn, or loose parts or other indications of disrepair.
• Operated autoclave machine to cleanse surgical tools using high-pressure steam sterilizers.
• Operated sterilizers, aerators and washers to disinfect and sterilize respirators and hospital beds.
• Gathered and prepared instruments and surgical supplies.
• Set proper temperature, pressure and parameters for steam machines to prepare for instrument cleaning.
• Changed autoclave charts daily by dating and initialing each chart load.
• Assembled complex trays in accordance with department standards, utilizing appropriate packaging materials.
• Assisted in training other personnel on proper techniques for decontaminating instruments prior to sterilization.
• Readied instruments for sterilization procedures and completed decontamination protocols.
• Scheduled preventative maintenance visits with external vendors for sterilization equipment.
• Delivered equipment to specified hospital locations or to patients' residences.
• Recorded sterilizer test results in job-related software.
• Monitored expired sterilization dates and rotated stock to minimize processing.
• Responded promptly to requests from operating rooms during surgery procedures when additional sterile supplies were needed.
• Assisted in the preparation of new sterile sets by counting, organizing and wrapping items as needed.
• Recorded results of biological and diagnostic tests.
• Rotated stock to maintain uninterrupted supply support for assigned areas.
• Participated in weekly team meetings to review product updates and changes in regulations.
• Stocked crash carts with appropriate medical supplies.
• Prepared trays, instrument packs and surgical sets.
• Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
• Sterilized dental equipment and examination rooms in accordance with infection control policies.
• Processed returned instruments following completion of procedure, verifying contents against original order sheet.
• Assembled and wrapped trays of instruments for operating rooms and clinics.
• Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
• Followed infection control protocols while transporting soiled linen between departments.
• Monitored supply levels throughout the day, restocking shelves as necessary.
• Assisted hospital staff with patient care duties by providing patient transportation or setting up traction.
• Supported departmental initiatives to meet productivity standards and flexible staffing needs.
• Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
• Restocked shelves with completed kits and supplies after each shift.
• Maintained records of instrument processing, including tracking and logging data into a computerized system.
• Performed daily cleaning and sterilization of medical instruments according to established protocols.
• Placed orders and restocked supplies for decontamination area.
• Reported any issues or discrepancies regarding sterility or safety concerns immediately to supervisor.
• Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
• Sorted incompatible sets of instruments, trays and medical equipment.
• Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
• Installed and set up medical equipment with necessary hand tools.
• Disassembled contaminated instruments and prepared them for decontamination process.
• Inspected and tested sterilization equipment for proper functioning prior to use.
• Filled verbal and written requests for items based on daily or individual requisition.
• Identified needs of customers promptly and efficiently.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Updated and maintained databases with current information.
• Maintained updated knowledge through continuing education and advanced training.
• Recognized by management for providing exceptional customer service.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed inventory and supplies to ensure materials were available when needed.
• Conducted testing of software and systems to ensure quality and reliability.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Utilized various software and tools to streamline processes and optimize performance.

• Prepared trays, instrument packs and surgical sets.
• Readied instruments for sterilization procedures and completed decontamination protocols.
• Gathered and prepared instruments and surgical supplies.
• Recorded results of biological and diagnostic tests.
• Placed orders and restocked supplies for decontamination area.
• Tracked and maintained spares, tools and medical test equipment and verified proper calibration and readiness for use.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Resolved customer concerns with friendly and knowledgeable service.
• Upheld strict standards for quality and performance.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Audited customer account information to identify issues and develop solutions.
• Educated customers on service plans, including upgrades.
• Updated accounts with recent information and processed customer payments.
• Escalated complex issues and set up appointments for further service.
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Consulted with customers regarding needs and addressed concerns.
• Processed customer account changes with proprietary software.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to resolve service and billing issues.
• Answered inbound calls, chats and emails to facilitate customer service.
• Set up and activated customer accounts.
• Improved customer service wait times to mitigate complaints.
• Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Responsible for patient care, customer service, cash handling, appointment scheduling, telephone operations, and medical terminology translation.Worked as a team member performing cashier duties, product assistance and cleaning.Trained 3 new employees quarterly.Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Resolved product/policy issues and shared benefits of new technology.Assisted customers with department and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in checkout stations. Responsible for checking in customers in a timely manner and guaranteeing high level of customer service.

• Resolved customer concerns with friendly and knowledgeable service.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Upheld strict standards for quality and performance.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Audited customer account information to identify issues and develop solutions.
• Educated customers on service plans, including upgrades.
• Updated accounts with recent information and processed customer payments.
• Escalated complex issues and set up appointments for further service.
• Performed needs analysis and presented options based on findings to help customers make decisions.
• Consulted with customers regarding needs and addressed concerns.
• Processed customer account changes with proprietary software.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to resolve service and billing issues.
• Processed documentation and troubleshot discrepancies to build client rapport.
• Troubleshot shortages and overages to support quality control efforts.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Analyzed customer activity to promote safe and secure environment.
• Made outbound calls to obtain account information.
• Answered incoming telephone calls to provide store, products and services information.
• Explained benefits, features and recommendations to maximize client retention.
• Answered inbound calls, chats and emails to facilitate customer service.
• Reviewed account and service histories to identify trends and resolve issues.
• Set up and activated customer accounts.
• Answered customer questions and addressed concerns resulting in reduction in customer complaints.
• Improved customer service wait times to mitigate complaints.
• Relayed customer feedback to cross-functional teams to improve products and services.
• Trained new employees on procedures and policies to maximize team performance.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Upheld privacy and security requirements for customer information.
• Liaised cross-functionally to develop operational improvement initiatives.
• Created and implemented process improvements to maximize efficiency.
• Organized client contracts, records, reports and agendas to strengthen traceability.
• Executed on-time and under-budget project management to resolve complex issues.
• Exceeded company productivity standards on consistent basis.

• Maintained event and production equipment using inspection logs,  with zero incidents or failures.
• Successfully led key projects which resulted in successful outcomes.
• Communicated with parts department to obtain needed parts.
• Improved tracking of locomotive material expenses by 90%.
• Assisted customers by checking Inventory tracking system to find merchandise at other locations, arranging for shipments and delivery.
• Worked closely with road managers during event situations, handling such tasks as conducting research, fielding phone calls and using Asset Management.
• Assisted with daily fuel inspections including preloading and quality control.
• Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
• Followed work order as blueprint to remove, repair and replace damaged components.
• Assessed conditions of all mechanical and items used in areas through consistent patrols and contacted maintenance department regarding trash and debris.
• Managed day-to-day operations and maintenance of equipment in Asset department.
• Determined customer needs through careful and active listening skills and identified appropriate solutions within anticipated price range.
• Packaged items, with appropriate materials to prevent damage during shipping.
• Planned and executed pick up and delivery.
• Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.

Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Processed customs duties and fees quickly to release international shipments. Negotiated bulk shipping discounts with contracted carriers. Evaluated operational records and made scheduling adjustments to maximize efficiency. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport. Sold supplies, materials and products to installers and subcontractors. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Led cross-department initiatives to develop and pursue cost reduction programs. Used propane forklift to load trailer at warehouse. Assembled product containers and crates. Packed containers and re-packed damaged containers. Loaded flat bed by forklift and hand truck. Cleared damaged items and loaded freight.