William Hankins
Roanoke,VA
Summary
Passionate about empowering youth through impactful initiatives. A dedicated professional committed to fostering personal and academic growth, creating engaging programs and making a positive in the community.
Overview
21
21
years of professional experience
Work History
Youth Service Specicalist
Total Action Against Poverty/tap Head Start
12.2020 - Current
- Enhanced youth engagement by developing and implementing innovative programs and activities.
- Collaborated with community organizations for resource sharing and partnership opportunities, resulting in improved services for youth.
- Increased awareness of youth services through marketing efforts, such as social media campaigns, newsletters, and community presentations.
- Created a safe and inclusive environment for all participants by enforcing policies and addressing concerns promptly.
- Expanded access to resources for underserved populations by collaborating with local schools, libraries, and nonprofits.
- Promoted a culture of continual improvement by regularly assessing program outcomes and incorporating stakeholder feedback into future planning.
- Facilitated communication between staff members, parents, volunteers, and community partners to ensure smooth program operation.
- Designed engaging learning experiences tailored to the unique needs of diverse groups of young people.
- Implemented data-driven strategies for measuring success in achieving desired outcomes for youth participants.
- Coordinate community outreach initiates to engage young individuals in educational and recreational activities.
- Fostered a culture of collaboration by encouraging open dialogue between team members, volunteers, and community partners about best practices in youth development.
- Provides direct support and mentoring to youths,fostering personal and academic growth.
21st Century Afterschool,Instructional Aide,Coach
Roanoke city Public Schools
01.2016 - 11.2020
- Supervise staff and students of the afterschool program
- Monitor behavior of students in a classroom setting
- Maintain appropriate staff ratios and communication with directors
- Provide organization, leading, and instructing individuals and groups of program
- Implement safe practice as it relates to participants, programs, and facilities
- Clean program area after students have left
- Maintain attendance and activity records
- Conduct standards of learning progress reports
- Make recommendations to better the program
- Support teacher in a classroom setting to provide successful instructional lessons
- Assistance in testing and groups activities
- Manage 6 associates while overseeing 70 to 80 kids during program hours.
- Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
- Supported the development of students'' critical thinking skills by facilitating group activities and discussions.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Enhanced student engagement by incorporating hands-on activities and interactive learning tools into lessons.
Water Operator
Western Virginia Water Authority
12.2008 - 07.2015
- Contacted by radio from customer service center to install and turn off and on water mains
- First to arrive and access the scene of a water break, locate the problem, and in charge of contacting all necessary parties that are needed to perform the duties of solving the problem
- Read residential and commercial property water meters for billing using the handheld reader
- Worked mandatory on-call shifts that require immediate response to leak investigations, water main breaks, low water pressure, no water at all customer complaints
- Entered numerical data into handheld or computer in a timely and accurate manner
- Verified that vehicle inspection stickers and registrations were current
- Record all proper documentation for all communications and field work write-ups
- Responsible for checking emails daily and downloading daily workloads
- Required at end of the day to input all readings and meter information from the day's work into the Infonet System.
- Improved water quality by conducting routine testing and implementing necessary adjustments to treatment processes.
- Ensured regulatory compliance by accurately maintaining records and submitting required reports on time.
- Enhanced safety measures by developing and enforcing standard operating procedures for all tasks.
- Collaborated with team members to optimize system performance and address any operational challenges promptly.
Shoe Salesman
Belk Department Store
02.2006 - 02.2007
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Wrote sales slips and sales contracts
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Prioritized helping customers over completing other routine tasks in the store
- Contributed to team success by exceeding team sales goals
- Built relationships with customers to increase likelihood of repeat business.
- Assisted in inventory management for optimal product availability and timely restocking.
- Strengthened customer relationships with exceptional service, leading to increased repeat business.
- Collaborated with team members to achieve monthly sales targets through consistent teamwork and communication.
Postal Clerk/ Carrier
United States Postal Service
06.2003 - 12.2005
- Collaborate with supervisors to ensure the delivery of efficient high-quality service
- Achieve high customer satisfaction
- Verify each delivery against shipping instructions before delivering to customers
- Load and unload 5-6 delivery trucks per shift
- Contact customers prior to delivery to confirm and coordinate delivery times
- Load truck and properly secured items to prevent damage during transportation
- Complete on-time deliveries by choosing the best and most efficient routes
- Drive company truck for local and intra-state pick-ups and deliveries
- Inspect truck equipment and supplies and report problems and safety hazards to supervisors
- Follow the company's loading and unloading procedures for hazardous materials
- Practice safe and secure loading methods to avoid damaging goods
- Complete all documentation neatly and accurately
- Record truck plate number and mileage on receipt when refueling.
Education
No Degree - Business Administration And Management
Wingate University
Wingate, NCPost-Graduate - Certification
Fork Union Military Academy
Fork Union, VA05.1999
High School Diploma -
William Fleming High School
Roanoke, VA06.1998
Skills
- Software Proficiency
- Conflict Resolution
- Interpersonal Skills
- Process Improvement
Volunteer Experience
- Virginia Warriors AAU, Boys/Girls Basketball Coach, 2004, present, Mentoring inner city boys/girls from age 9-17 in basketball., Traveled with the team to promote good sportsmanship and fair play through organized athletics., Teaching the boys/girls the basic knowledge and skills of basketball to help them pursue a future in the sport as well as successful students
- WIlliam Fleming high school, Girls JV/Assistant Varsity, 2017, present
References
- Angela Williams, 540-798-0120, Angela@projectdiscovey.org
- Richard Wilson ,540-793-8548, Rwilson@rcps.info
- Nurumbi Hash, 540-819-1884, NHash@rcps.info
Timeline
Youth Service Specicalist
Total Action Against Poverty/tap Head Start
12.2020 - Current
21st Century Afterschool,Instructional Aide,Coach
Roanoke city Public Schools
01.2016 - 11.2020
Water Operator
Western Virginia Water Authority
12.2008 - 07.2015
Shoe Salesman
Belk Department Store
02.2006 - 02.2007
Postal Clerk/ Carrier
United States Postal Service
06.2003 - 12.2005
No Degree - Business Administration And Management
Wingate University
Post-Graduate - Certification
Fork Union Military Academy
High School Diploma -
William Fleming High School
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