Willimen Parks
Abilene,TX
Summary
Experienced security operations leader with a proven ability to manage teams, ensure compliance, and uphold high standards of safety. Skilled in conflict resolution, emergency response, and problem-solving to effectively address diverse security challenges. Recognized for fostering collaboration, building team morale, and maintaining operational excellence. Strong communicator with a continuous learning mindset, dedicated to contributing to organizational success and advancing security objectives with professionalism and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Norred & Associates Security
11.2020 - Current
- Monitor premises to ensure safety and security of personnel and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Security Officer / Flex Officer
Allied Universal / Guard Texas Security
06.2019 - 11.2020
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Collaborated with law enforcement during emergency situations to maintain order and safety.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
Laundry Attendant Manager
Extended Stay America
02.2017 - 06.2019
- Perform checks on windows, doors, gates, stairwells, fire exits, mechanical rooms and other areas as assigned by client or that trespassers may use to gain illegal access, and insure that they are properly secure
- Inspect equipment if required to ascertain that tampering has not occurred and/or is in working order as noted in the post orders
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences including standing water or fire hazards, failure indicators on mechanical or electrical equipment, and temperature controls
- Responded to alarms and report disturbances.
- Inform persons of rule infractions or violations such as loitering, smoking, carrying forbidden articles.
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Understands and complies with loss prevention policies and procedures.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Developed and implemented improved workflows to enhance laundry processing efficiency.
Education
High School Diploma -
North Charleston High School
North Charleston, SCSkills
- Laundry management
- Guest Services
- Proficient in computer applications
- Customer service
- CCTV monitoring
- Security
- Law enforcement
- Effective leadership
- Law Enforcement
- Risk management in retail
- Behavioral health expertise
- Strong verbal communication
- Cash management
- Patient care
- Leadership in supervision
- Warehouse operations proficiency
- Strong organizational abilities
- Patient observation
- Conflict Management
- Property Leasing
Certification
- Mechanical Industrial Maintenance Technician Certification
- TWIC Card February 2023 to Present
- Driver's License August 2016 to Present
- Certified Home Health Aide
- BLS Certification
- CNA
- CPR Certification
- First Aid Certification
- Guard Card
- Armed Security License
- Heartsaver Certification
- Class D Security
- PERC Card
- Certified Behavioral Health Technician
Timeline
Security Officer
Norred & Associates Security
11.2020 - Current
Security Officer / Flex Officer
Allied Universal / Guard Texas Security
06.2019 - 11.2020
Laundry Attendant Manager
Extended Stay America
02.2017 - 06.2019
High School Diploma -
North Charleston High School