Willinece Scott

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Answered central telephone system and directed calls accordingly
• Organized electronic and hard copy filing systems for easy retrieval of documents and information
• Restocked supplies and placed purchase orders to maintain adequate stock levels
• Prepared and maintained master calendar, collecting and disseminating general information
• Did 50 calls per day
• Maintained visitor log for entering and leaving facility for security purposes
• Assisted with onboarding new clients and securing paperwork completion
• Confirmed appointments, communicated with clients, and updated client records

• Trained new employees by providing knowledge of specific store tasks, policies and goals.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
• Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products
• Helped customers complete purchases, locate items, and join reward programs

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer calls and emails to answer questions about products and services
• Provided customer feedback to management and identified areas of improvement for products and services

FILLED OUT 9-5 APPLICATIONS ABDAY DEALING WITH HEALTH CARE INFORMATION , WAS ALSO RESPONSIBLE FOR ENTERING IN THEIR EARNED / UNEARNED EMPLOYEMENT, EDUCATION , HOUSEHOLD INCOME . ETC. AND HANDLED CASE NUMBERS FOR CLIENTS TO RECEIVE MEDICAL ASSISTANCE , WAS RESPONSIBLE FOR TRANSFERRING INFORMATION TO AND FROM DOCTORS TO SURGEONS AND CLAIMENTS.

• Performed Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Participated in team meetings and training sessions to stay informed about product updates and changes

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
• Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Completed credit payments via card processing systems.
• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.

• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Proved successful working within tight deadlines and fast-paced environment.
• Collaborated with team members to achieve daily goals and meet company objectives.
• Completed daily orders with expert picking and packing of shipments.
• Inspected items to identify discrepancies and damages and reported to supervisor.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Complied with safety, health, and environmental regulations as prescribed by law.
• Protected materials for transport by correctly packaging products in boxes and crates.
• Proved successful working within tight deadlines at fast-paced environment