Summary
Overview
Work History
Education
Skills
Accomplishments
6 times Employee of the Month
Timeline
Generic
Willis Ledbetter

Willis Ledbetter

MCDONOUGH,GA

Summary

Dynamic and results-driven professional with extensive experience at Delta Air Lines, excelling in ramp operations management and customer service. Proven track record in enhancing on-time performance and team productivity through effective problem-solving and safety compliance. Skilled in aircraft towing and fostering a collaborative work environment, ensuring operational excellence.

Professional aviation operations specialist ready to lead and optimize ground handling processes for major airline. Skilled in efficient baggage handling, aircraft marshaling, and ensuring on-time departures. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, safety awareness, and commitment to achieving operational goals.

Diligent [Desired Position] with strong background in managing ramp operations and leading teams to ensure efficient ground handling. Successfully coordinated multiple flights, ensuring timely departures and adherence to safety protocols. Demonstrated problem-solving skills and effective communication to enhance team performance and operational efficiency.

Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 17 years of aviation experience.

Goal-driven and skilled individual offering 17 years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.

Overview

32
32
years of professional experience

Work History

Lead Ramp Agent

Delta Air Lines, Inc
06.2007 - 01.2025
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
  • Mitigated risk of equipment damage or loss by maintaining diligent oversight of ground support assets and ensuring proper storage procedures were followed.
  • Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
  • Reduced workplace injuries by conducting regular safety meetings and promoting adherence to company policies.
  • Collaborated with airline management to develop new training programs for improved operational efficiency.
  • Contributed to overall reduction in air traffic delays by promptly addressing runway obstructions or hazards as they arose during daily operations.
  • Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
  • Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
  • Coordinated efforts between maintenance teams, crew members, and airport staff for seamless daily operations.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Conducted employee evaluations, providing constructive feedback that led to enhanced job performance among team members.
  • Optimized fueling procedures, resulting in cost savings for both the airline and passengers.
  • Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Guided aircraft into and out of parking positions using hand signals.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Connected electrical power unit and hoses to aircraft.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Helped train new employees in safe practices and warehouse procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Operated equipment while observing standard safety procedures.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Server

Maggiano's Restaurant
10.1996 - 06.2007
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sailor

U S Navy
10.1992 - 10.1996
  • Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
  • Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
  • Contributed to successful missions by performing essential tasks such as standing watch, steering, and operating deck machinery.
  • Provided first aid treatment to injured personnel when necessary, stabilizing patients until medical professionals arrived on scene.
  • Ensured efficient communication between crew members, fostering teamwork and collaboration on board.
  • Collaborated with diverse teams of sailors from various departments to ensure cohesive execution of shipboard operations on a daily basis.
  • Promoted a clean and well-organized living environment for crew members through regular cleaning routines and inspections of berthing spaces.
  • Facilitated effective communication among shipmates by serving as a reliable source of information regarding schedules, assignments, duties, or changes to ship routines.
  • Contributed to the overall morale of the crew by maintaining a positive attitude and demonstrating strong work ethic during long deployments at sea.
  • Optimized fuel consumption by carefully planning routes and adjusting sail configurations as needed.
  • Maintained strict adherence to maritime regulations, ensuring safe and legal sailing at all times.
  • Increased operational readiness through thorough training exercises and drills for emergency situations.
  • Enhanced overall efficiency of ship operations by actively participating in regular training exercises, such as man overboard drills or fire-fighting simulations.
  • Improved navigation accuracy with diligent charting and monitoring of weather conditions.
  • Performed essential maintenance tasks on deck equipment, ensuring all gear was in optimal condition for use during operations.
  • Supported damage control efforts during emergencies by quickly identifying issues and applying appropriate countermeasures.
  • Safeguarded sensitive information related to ship movements or mission objectives by adhering to strict confidentiality protocols within the chain of command.
  • Achieved smooth sailing operations by coordinating with fellow sailors during routine tasks like anchoring, hoisting sails, or launching small boats.
  • Enhanced ship safety by conducting regular maintenance and inspections of all onboard equipment.
  • Streamlined ship''s daily operations by efficiently allocating resources and personnel tasks.
  • Navigated ship under direction of captain and studied actionable insights to avoid collision.
  • Chipped, painted and ground deck to maintain structural integrity.
  • Rigged pilot ladder and lowered gangway to allow pilot to safely board ship.
  • Inspected lifesaving and visual-signaling equipment for defects.
  • Stood watch while underway to facilitate communications and maintain onboard safety and security.

Education

Associate of Science - Medicinal Chemistry

Emory University
Atlanta, GA
10-1992

Associate of Applied Science - Core Studies To Establish GPA

University of West Georgia
Carrollton, GA
09-1990

Skills

  • Aircraft marshalling
  • Ground support equipment operation
  • Airport security regulations
  • Baggage handling
  • Hazardous materials handling
  • Incident reporting
  • Load planning
  • Emergency response procedures
  • Weight and balance calculation
  • Six sigma methodologies
  • Airline procedures knowledge
  • Passenger boarding bridge operation
  • Ramp operations management
  • Aircraft towing
  • Flight scheduling coordination
  • Customer service
  • Problem-solving
  • Ramp service
  • Dependable and responsible
  • Aircraft tug operation
  • Team leadership
  • Safety procedures compliance
  • Heavy lifting
  • Ramp security
  • Pushback and towing
  • Heavy equipment operation
  • Safety procedures
  • Weight/balance loading
  • Quality control

Accomplishments

  • Promoted after just 3 months of hire date due to outstanding job performance.
  • Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
  • Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
  • Resolved product issue through consumer testing.
  • Supervised team of 75 staff members.

6 times Employee of the Month

Ranked top Employee for Safety, No Arrival delays, No Departure Delays and productivity. 

Timeline

Lead Ramp Agent

Delta Air Lines, Inc
06.2007 - 01.2025

Server

Maggiano's Restaurant
10.1996 - 06.2007

Sailor

U S Navy
10.1992 - 10.1996

Associate of Science - Medicinal Chemistry

Emory University

Associate of Applied Science - Core Studies To Establish GPA

University of West Georgia

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Willis Ledbetter