Willis McWilliams
Bronxville
Summary
Results-driven professional with a proven track record of successfully placing homeless individuals into permanent housing throughout New York City, complemented by extensive experience in homeless outreach. Expertise in critical thinking and problem-solving has been developed through years of direct client interaction and supervision within NYC DHS Shelter facilities, providing essential support to clients facing mental health challenges in a safe haven environment. Over the past seven years, progressive roles in social services have refined relationship-building skills and fostered effective collaboration with interdepartmental teams and community partners. Committed to driving impactful change and empowering individuals on their journey to permanent residency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Supervisor
The Bridge Inc
08.2025 - Current
- Maintain daily operations of the Safe Haven and act as “second in command” to the Program Director during hours of operation. Function in role of primary manager of the facility in the absence of the program director; consulting with the Area Director or Assistant VP as necessary.
- Directly supervise front desk and direct care/safety staff, Program Aides on your shift. Communicate with Managers and other Shift Supervisor between shifts.
- Coordinate and assist with on-site Crisis intervention. Be available for staff of other shifts to provide advice and assistance with crisis intervention when on site.
- Maintain status as a Licensed Fire Coordinator (F-80) and ensure that all other staff obtain either an F80 or F-02 (Fire Guard) Certificate of Fitness if needed. Assure a full complement of Fire Safety staff, First Aid/CPR and Food Service staff to ensure coverage across shifts.
- Manage CARES reporting to the NYC Department of Homeless Services. You must document all engagement via AWARDS as well.
- Review the visitor logbook and safety logbook for quality assurance.
- Attending staff meetings, supervision and training as required.
- While performing functions, must be able to interact with the client population in a polite and professional manner while maintaining personal boundaries. Must be able to and being able to accept our resident’s behavior and maintain composure during crisis situations and/or engage individuals who may present behavioral issues.
DHS Shift Supervisor
Community Mediation Services, Inc
09.2023 - 08.2025
- Facilitated seamless interaction between operations and social services teams resulting in consistent provision of essential services.
- Administered intake processes and conducted facility tours.
- Complied with DHS rules.
- Supervised bed assignment processes within the unit.
- Provides Department of Homeless Services with updated daily census figures.
- Ensured client compliance with established rules and regulations.
- Ensured accurate distribution of items including metro cards and appointment slips for all clients.
- Documents all aspects of client interactions and shelter events thoroughly.
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on effective workflow practices and procedures.
Homeless Outreach Specialist
Goddard Riverside Community Center
12.2017 - 08.2025
- Commenced duties as Homeless Outreach Specialist within New York City.
- Ensured data accuracy through diligent tracking, recording, and analysis of computer entries.
- Gathered insights by compiling data on more than 2,500 homeless people across five regions.
- Updated records systematically documenting intervention initiatives and community outreach.
- Utilized findings to configure outreach and case management data.
- Assisted more than 500 individuals experiencing homelessness in the borough of Manhattan.
- Maintained comprehensive records by inputting pertinent details into Street-smart and MOCAPP systems.
Education
Bachelor of Arts - Journalism
SUNY At Albany
Albany, NY05.2019
Associates - Physical education
SUNY Delhi
05.2016
Skills
- Experienced in managing extensive reporting tasks
- Experienced with Microsoft Office applications
- Understanding of personal outcome assessment processes
- Experienced in client relationship management
- Experienced in managing diverse situations
- Proficient in photography techniques
- Knowledgeable in mobile and computer systems
Certification
- Certification of fitness F-02 Fire Guard for shelters (citywide) September 2024- September 2027
- Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters (F-80)
October 2025 - October 2028
- New York City Department of Health and Mental Hygiene Qualifying Certificate in Food Protection
August 26th 2025
- American Red Cross Adult First Aid/CPR/AED
April 2024- April 2026
- Introduction to Case Management
December 2023-December 2025
Certification
Certification of fitness F-02
Fire Guard for shelters (citywide)
September 2024- September 2027
New York City Department of
Health and Mental Hygiene Qualifying Certificate in Food Protection
January 1/25
American Red Cross Adult First
Aid/CPR/AED April 2024- April 2026
Introduction to Case Management
December 2023-December 2025
Timeline
Operations Supervisor
The Bridge Inc
08.2025 - Current
DHS Shift Supervisor
Community Mediation Services, Inc
09.2023 - 08.2025
Homeless Outreach Specialist
Goddard Riverside Community Center
12.2017 - 08.2025
Associates - Physical education
SUNY Delhi
Bachelor of Arts - Journalism
SUNY At Albany
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