Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Willis Nicholson

Davenport,IA

Summary

Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes organizational skills and attention to detail to ensure timely and accurate deliveries. Knowledge of collaborative teamwork and adaptability to meet dynamic business needs.

Professional fulfillment specialist with proven track record in efficient inventory management and order processing. Strong focus on team collaboration and adaptability to changing needs. Reliable in achieving results through attention to detail, effective communication, and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bellman/Valet

The Current Hotel - Autograph Collection
04.2018 - 06.2019
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
  • Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
  • Greeted arriving guests and assisted with luggage, sports equipment, and pets.
  • Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.

Backup Cook

Cracker Barrel
02.2017 - 06.2019
  • I am a part time dishwasher been here a few months
  • Maintained a clean and organized workspace, promoting a safe working environment for all team members.
  • Demonstrated adaptability in handling various dietary restrictions while still providing delicious culinary options for all patrons.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipe specifications.
  • Contributed ideas during menu planning sessions with the executive chef, incorporating seasonal ingredients into creative dish concepts that attracted new customers while retaining existing ones.
  • Adhered to strict food safety guidelines, minimizing risk of contamination or illness among patrons.
  • Collaborated with fellow cooks to develop new menu items and improve existing recipes.
  • Mentored junior staff members on proper cooking techniques and best practices for maintaining a sanitary work area.
  • Assisted in inventory management, ensuring appropriate stock levels for efficient kitchen operations.
  • Supported effective communication within the kitchen team by sharing updates on ingredient availability and special requests from guests.
  • Assisted in training new hires, ensuring they possess the necessary skills to uphold the restaurant''s high standards for food quality and customer service.

Fulfillment associate

Amazon
02.2024 - Current
  • I am a learning Ambassador and picked to rebin, pick to tote and also I am trained as a PG and or floor captain
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Followed safety protocols to minimize workplace accidents.
  • Picked and packed order items.

Line Tech

Kraft Heinz Company
06.2019 - 08.2023
  • In charge of a production line and staff
  • Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
  • Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
  • Documented all operations and managed communication with team members.
  • Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
  • Inspected all products for quality and optimum performance.
  • Maintained and operated automated manufacturing equipment.
  • Adjusted equipment and troubleshot issues.
  • Improved system efficiency by performing routine maintenance and repairs on electrical, hydraulic, and mechanical components.
  • Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously.
  • Maintained detailed records of all maintenance activities, contributing to comprehensive asset management strategies.
  • Reduced errors with thorough quality assurance checks during assembly operations.

Night Auditor

Homewood Suites by Hilton
06.2019 - 05.2020
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

Night Auditor

Staybridge Suites
08.2016 - 06.2017
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Front desk agent

Holiday Inn
08.2015 - 03.2016
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

3rd shift crew

McDonald's
01.2013 - 12.2014
  • Trained new employees on company policies, procedures, and job duties for smooth integration into the team.
  • Balanced multiple tasks simultaneously while maintaining attention to detail for optimal productivity during 3rd shift hours.

Education

High school or equivalent -

Wayzata High School
Plymouth, MN
06.2000

Skills

  • Computer skills (10 years)
  • Auditing (5 years)
  • Night Audit (6 years)
  • Forklift (3 years)
  • Guest Services (10 years)
  • Manufacturing (5 years)
  • Supervising experience (1 year)
  • Pallet jack
  • Microsoft Outlook
  • Busser
  • Cash Handling (10 years)
  • Front Desk (10 years)
  • Customer Service (10 years)
  • Hotel experience (10 years)
  • Warehouse experience
  • Cleaning Experience
  • Opera reservation system (2 years)
  • Cooking (10 years)
  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Product packaging
  • Customer service
  • Flexible schedule
  • Friendly and courteous
  • Order picking skills
  • Time management
  • Issue resolution
  • Excellent communication

Certification

Driver's License

Timeline

Fulfillment associate

Amazon
02.2024 - Current

Line Tech

Kraft Heinz Company
06.2019 - 08.2023

Night Auditor

Homewood Suites by Hilton
06.2019 - 05.2020

Bellman/Valet

The Current Hotel - Autograph Collection
04.2018 - 06.2019

Backup Cook

Cracker Barrel
02.2017 - 06.2019

Night Auditor

Staybridge Suites
08.2016 - 06.2017

Front desk agent

Holiday Inn
08.2015 - 03.2016

3rd shift crew

McDonald's
01.2013 - 12.2014

High school or equivalent -

Wayzata High School

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Willis Nicholson