Summary
Overview
Work History
Education
Skills
Timeline
Work Availability

WILLIS SMITH

Aurora,CO

Summary

Driven by a results-focused approach, I leveraged my expertise in warehouse safety and goal-oriented teamwork at UNFI, United Natural Foods, to exceed productivity goals. My adeptness in pallet jack operation and fostering a positive customer service experience significantly boosted efficiency and client satisfaction rates, marking notable achievements in my career. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime. Reliable Atlas Logistics highly skilled in order fulfillment. Hardworking professional with excellent troubleshooting abilities and workplace focus. Proficient in use of standard warehouse equipment and dedicated to safe operating practices. Resourceful Atlas Logistics able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Order Selector

UNFI, United Natural Foods
05.2023 - 05.2024
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Customer Service Representative Remote

ValorGlobal
10.2022 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Delivery Driver

Wayfair
03.2021 - 09.2023
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Inspected load security and checked for damages.
  • Successfully avoided time delivery delays by carefully planning best routes.

Security Officer

Rover Security Guard
01.2019 - 05.2021
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported suspicious activities and persons to law enforcement.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Order Selector

Atlas Logistics
04.2013 - 12.2018
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Worked with customers to pack items according to specific desires and requirements.
  • Kept work areas neat, clean and free from debris.

Manager

McDonalds
02.2010 - 03.2013
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

GED -

Emily Griffith Technical College, Denver, CO
09.2010

Skills

  • Stock replenishment
  • Route logs
  • Goal-Oriented
  • Product picking
  • Workplace Safety
  • Pick lists
  • Pallet Jack Operation
  • Warehouse Safety
  • Order Picking

Timeline

Order Selector - UNFI, United Natural Foods
05.2023 - 05.2024
Customer Service Representative Remote - ValorGlobal
10.2022 - 01.2024
Delivery Driver - Wayfair
03.2021 - 09.2023
Security Officer - Rover Security Guard
01.2019 - 05.2021
Order Selector - Atlas Logistics
04.2013 - 12.2018
Manager - McDonalds
02.2010 - 03.2013
Emily Griffith Technical College - GED,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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WILLIS SMITH