Willisha Wolf
Augusta,Ga,GA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Convergent Outsourcing
Augusta, GA
04.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Prevented key account losses by researching discrepancies and correcting problems.
- Provided top quality control and eliminated downtime to maximize revenue.
Associate
Walmart
Thompson, GA
01.2023 - 04.2024
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
Cashier/Customer Service Representative
H and B food service
Augusta, GA
10.2020 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
CSR/Chat Support Representative
Teleperformance
Augusta, GA
10.2017 - 08.2020
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Documented all conversations with customers in CRM software according to company standards.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Health Service Technician
East Central Regional Hospital
Augusta, GA
08.2015 - 09.2017
- Organized medical records and created new charts for incoming patients.
- Assisted with the preparation of medical equipment and supplies for patient treatments.
- Maintained a clean and organized work area in accordance with safety protocols.
- Completed paperwork related to patient services including insurance forms and discharge summaries.
- Greeted patients upon arrival at the healthcare facility and provided them with necessary information regarding their visit.
- Responded promptly to emergency situations by following appropriate protocols.
- Gathered and assessed data regarding program activities to help with effective decision making.
Education
CERTIFICATE - Phlebotomy
PHLEMBOTOMY TRAINING SPECIALISTS
Augusta, GA06-2023
Skills
- Appointment Scheduling
- Product Knowledge
- Information Security
- Complaint resolution
- Paperwork Processing
- Report Generation
- Preventive Healthcare
- Patient Care Coordination
- HIPAA Compliance
- Patient Safety
- Microsoft Office
Timeline
Customer Service Representative
Convergent Outsourcing
04.2024 - Current
Associate
Walmart
01.2023 - 04.2024
Cashier/Customer Service Representative
H and B food service
10.2020 - 09.2022
CSR/Chat Support Representative
Teleperformance
10.2017 - 08.2020
Health Service Technician
East Central Regional Hospital
08.2015 - 09.2017
CERTIFICATE - Phlebotomy
PHLEMBOTOMY TRAINING SPECIALISTS
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