Willis Hayden DeLee
Locust Grove,GA
Summary
Conscientious professional with experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
8
8
years of professional experience
Work History
Case Manager
McIntosch Trail
12.2023 - 04.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and self suffciency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Sales Associate
Direct Tools Factory Outlet
01.2020 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed efficient cash register operations.
Curtsey Clerk Promoted to Cashier
Kroger
08.2016 - 12.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Bachelor of Science - Human Services
Gordon State College
Barnesville, GA12.2023
Associate of Science -
Gordon State College
Barnesville, GA12.2022
High School Diploma -
Locust Grove High School
Locust Grove, GA05.2018
Skills
- Case Management
- Case Documentation
- Problem-Solving
- Organization and Multitasking
- Documentation And Reporting
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Exemplary work ethic
- Adaptability
Volunteer
Adverse Childhood Experience Work-Based Research
Emotional Support Animals Work-Based Research
Religion and Community Work-Based Research
Hand up Pantry - Building and stocking assistance at Philippi Baptist Church with Food and Supplies
Timeline
Case Manager
McIntosch Trail
12.2023 - 04.2024
Sales Associate
Direct Tools Factory Outlet
01.2020 - 10.2023
Curtsey Clerk Promoted to Cashier
Kroger
08.2016 - 12.2019
Bachelor of Science - Human Services
Gordon State College
Associate of Science -
Gordon State College
High School Diploma -
Locust Grove High School
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