Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Willis Xavier Jolliff

Willis Xavier Jolliff

Las Vegas,NV

Summary

Knowledgeable client facing Senior Implementation Consultant with 7+ years coordinating and training implementation of critical records, resources and tools. Skillfully accomplishes fast-paced implementations under tight deadlines. Compiles and evaluates project data, while expertly analyzing risk and managing documents. Accurately addresses customized requirements to meet timelines. Accommodate processes and deliver seamless rollouts and client follow-up. 10+ years of effective C-Suite Executive Level communication.

Overview

7
7
years of professional experience

Work History

Senior Implementation Consultant

Paychex Inc
Rochester, New York
02.2021 - Current
  • Trained Clients on Paychex Flex Software and guided them through multiple pay cycles.
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Offered input for complex documents to support client-ready final versions.
  • Led custom product training and deployment to meet organizational goals.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.

Contract Senior Implementation Specialist

Insight Global
Las Vegas, NV
01.2021 - 11.2021
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.

Implementation Specialist II

Cox Automotive Inc
Atlanta, GA
03.2017 - 09.2020
  • Installed and handled troubleshooting tasks for variety of different applications.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained complex, technology-related issues in basic, understandable terms to clients.

Education

Bachelor of Arts - Music Performance

University of Minnesota - Morris
Morris, MN
05.2003

Skills

  • Ability to Multitask
  • Effective Time Management
  • Ability to Work Under Pressure
  • Ability to Work with aTeam
  • Proven Leader
  • Strong Communication
  • Microsoft Office
  • Benefits Implementation
  • Organized
  • Training Material Development
  • Training Implementation
  • Troubleshooting Network Issues
  • Software and Hardware Implementation
  • Client Needs Assessment
  • System Performance Assessment
  • Application Development
  • Issue and Resolution Tracking
  • Remote Technical Support
  • Friendly and Patient
  • Adobe Creative Cloud
  • Feature Activation / Deactivation
  • Incoming Call Management
  • Account Administration
  • Collaborative Team Player
  • Customer Service Specialist
  • Fasst Learner
  • Problem Solving
  • Mac OS
  • Salesforce
  • Kronos
  • Ultipro
  • Linux OS
  • Microsoft Certification
  • Project leadership

Timeline

Senior Implementation Consultant

Paychex Inc
02.2021 - Current

Contract Senior Implementation Specialist

Insight Global
01.2021 - 11.2021

Implementation Specialist II

Cox Automotive Inc
03.2017 - 09.2020

Bachelor of Arts - Music Performance

University of Minnesota - Morris

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Willis Xavier Jolliff