WILLITTA BROWN
Moncks Corner,SC
Summary
Detail-oriented, certified medical assistant, professional with 30+ years experience of utilizing medical terminology and facilitating effective communication with healthcare professionals. Excellent verbal and written communication skills and adept at establishing rapport with patients and families. Meticulous in maintaining accurate and up-to-date documentation ensuring adherence to medical protocols and procedures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PRIVATE CAREGIVER/Medical Assistant
Furnished Upon Request
02.1999 - 06.2023
- Managed administrative tasks including scheduling appointments, coordinating transportation and maintaining accurate records
- Obtained information on clients medical history, drug history, allergies and complaints
- Retrieved and filed charts
- Adhered to Occupational Safety & Health Administration (OSHA) guidelines
- Oversaw and supervised a team of private caregivers ensuring the delivery of high quality care and support to clients
- Prepared treatment rooms for patient examinations; keeping rooms neat and clean
- Conducted patient assessments and performed EKGs
- Monitored vital signs, documented health changes and communicated effectively with healthcare professionals ensuring coordination of care & status changes to keep care team updated
- Collected specimens from patients for diagnostic purposes
- Maintained accurate records and ensured compliance and confidentiality with healthcare HIPPA regulations
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge
- Scheduled daily and weekly care hours for client caseload
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support
- Conducted regular performance evaluations by providing feedback and implementing training programs to enhance caregiver skills and knowledge
- Researched and linked patients to resources, services and support for their care plans and selfcare management needs
- Assisted in the interviewing and hiring of caregivers
- Supported caregivers in managing challenging situations by providing guidance and resources to ensure effective care delivery
- Assisted with daily activities such as bathing, dressing and meal preparation to maintain self-esteem and general wellness
- Implemented creative activities and exercises to improve the overall well-being of clients
- Developed strong relationship with clients and their families by providing emotional support and fostering a trusting environment
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter
- Reported any and all of patients change of medical status or behaviors
- Maintained a positive outlook and providing a compassionate response to the patient’s emotional needs
Education
Associate’s degree - Allied Science in Medical Assistant
Miller Motte Technical College
North Charleston, SCSkills
- Medical Terminology
- Phlebotomy
- Time Management
- Conflict Resolution
- Quality Assurance
- Administrative Support
- Strategic Planning
- Critical Thinking
- Problem Solving
- Leadership
Certification
- CPR - Cardiopulmonary Resuscitation
- Dementia Care Certification
Timeline
PRIVATE CAREGIVER/Medical Assistant
Furnished Upon Request
02.1999 - 06.2023
Associate’s degree - Allied Science in Medical Assistant
Miller Motte Technical College
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