Summary
Overview
Work History
Education
Skills
Timeline
Generic

Williyah Coleman

Houston,TX

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Associate

Academy Sports And Outdoors
05.2023 - 08.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Maintained relationships with customers to maximize sales opportunities.
  • Utilized customer feedback to improve product offerings.
  • Created promotional materials to advertise products and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Recommended complementary purchases to customers, increasing revenue.

Crew Trainer

Slims Chicken
04.2021 - 01.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
  • Provided coaching and mentoring to employees.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

Team Associate

Sam's Club
06.2022 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Created appealing displays for routine arrangements and special promotions.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Adjusted equipment to meet different productivity levels.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.

Education

Psychology

Texas Southern University
Houston, TX
05.2026

High School Diploma -

Little Rock Central High School
1500 S Little Rock Nine Way, Little Rock, AR 72202
05.2022

Skills

  • Adobe Systems Adobe Creative Cloud
  • Google Docs
  • Sales Expertise
  • Attention to Detail
  • Stocking and Replenishing
  • Performance Evaluations
  • Issue Resolution
  • Service Assistance
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Returns and Exchanges
  • Goal-Driven

Timeline

Associate

Academy Sports And Outdoors
05.2023 - 08.2023

Team Associate

Sam's Club
06.2022 - 08.2022

Crew Trainer

Slims Chicken
04.2021 - 01.2023

Psychology

Texas Southern University

High School Diploma -

Little Rock Central High School
Williyah Coleman