Willizbeth Mena
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
CEC
Uni K Wax Studio
04.2023 - Current
- Identified customer needs to communicate and offer additional products and services to enhance experiences.
- Established strong customer and community relationships to help develop additional leads and referrals.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Front Desk Receptionist
European Wax Center
10.2019 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Customer Service Associate
Duane Reade
09.2017 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
JVL Wildcat Academy Charter School
New York, NY01.2019
Skills
- Team Management
- Remote Office Availability
- Organization and Time Management
- Verbal Communication
- Basic Math
- Customer Service
- Analytical and Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CEC
Uni K Wax Studio
04.2023 - Current
Front Desk Receptionist
European Wax Center
10.2019 - 02.2023
Customer Service Associate
Duane Reade
09.2017 - 10.2019
High School Diploma -
JVL Wildcat Academy Charter School
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