Willmar Acevedo
Norwalk
Summary
Accomplished Loan Servicing Manager with over 15 years of extensive banking experience, specializing in financial analysis, budgeting, and compliance. Proven track record of delivering loan servicing projects on time while maintaining exceptional standards of precision and accuracy. Expertise in designing and implementing innovative strategies that enhance workflow efficiency and boost employee productivity. Committed to fostering team collaboration and adept at navigating dynamic environments to achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Loan Servicing Associate
Stormfield Capital
04.2023 - 06.2025
- Processed loan applications, ensuring compliance with internal policies and regulatory requirements.
- Managed customer inquiries, providing accurate information on loan status and terms.
- Collaborated with underwriting teams to facilitate timely loan approvals and disbursements.
- Developed training materials for new associates, enhancing onboarding efficiency and knowledge retention.
- Reviewed account documentation for accuracy, identifying discrepancies and implementing corrective actions.
- Led initiatives to streamline loan servicing procedures, improving overall operational efficiency.
- Mentored junior associates, fostering professional development and enhancing team performance.
- Maintained strong relationships with external partners such as mortgage brokers, real estate agents, and appraisers to facilitate successful loan transactions.
- Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
- Provided exceptional customer service while handling sensitive information pertaining to clients'' financial situations.
- Facilitated smooth loan transactions, coordinating with title companies, escrow agents, and other stakeholders throughout the process.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Reduced delinquencies with proactive borrower communication and tailored payment plans.
Loan Operations Reconciliations Analyst
Citi Bank
03.2023 - 04.2023
- Timely research of cash, position, payable/receivable, and other reconciliation breaks
- Meeting quality and productivity service levels in the investigation and clearance of breaks.
- Identify root causes of breaks and opportunities to improve automated break matching logic in the future.
- Investigating ad hoc queries related to breaks.
- Complete regular metrics reporting.
- Analyzed financial data to support strategic decision-making processes and enhance operational efficiency.
AVP/Commercial Loan Servicing Manager
FieldPoint Private Bank
10.2021 - 03.2023
- Manage the primary areas and responsibility in Consumer Loans, Commercial Loans, and Mortgage Servicing to Include: Quality control, document management and storage/retention, credit protection, escrow analysis, tax payments, account data changes, member inquires, and research/analysis.
- Manage new loan setup and review as well as collection support which consists of 2 direct reports.
- Actively pursue opportunities to improve efficiency and quality within departments.
- Mentored, coached, and developed team members to grow and expand in their roles.
- Implemented a job rotation strategy that improves team members capabilities and efficiencies.
- Partner with Credit Administration, Finance and Commercial/Residential Admin group to ensure reporting of loan data is accurate.
- Maintains a knowledge of regulations and compliance related to consumer/mortgage lending and the associated internal policies and procedures.
AVP/Loan Servicing Manager
The First Bank of Greenwich
06.2019 - 10.2021
- Manage centralized loan servicing department to ensure daily operations and maintenance of consistent centralized service workflow for Commercial, Consumer, and Residential Loans.
- Established written SOPs for the Insurance tracking, escrow, and records management and ensured daily processes aligned with Federal compliance requirements.
- Provide leadership boosting morale with motivation, attainable goals, measures, and guidance.
- Strong understanding and practical applied knowledge of consumer and commercial loan operation processes and procedures.
- Manage new loan setup and review as well as collection support with 2 direct reports.
- Hired and trained loan operations staff.
- Collaborated with Senior Management to establish the highest service level standards for the department.
- Increased score of QC audits to a perfect score from previous audits.
- Dealt with client issues regarding loan payments including delinquent payments.
- Provides support for Residential and Commercial Loan officer inquiries.
AVP/Branch Manager
Bankwell Bank
08.2017 - 06.2019
- Manage sales of bank products, new business, operations, and exceptional customer service.
- Business development through community networking, non-profit organizations.
- Support portfolio growth in the branches by using cross-sell opportunities, deepening relationships, and increasing client acquisition.
- Created strategies to develop and expand existing customer sales resulting in an increase in new customers since January 2018.
- Supervise hiring, training, staffing, for two branches.
- Led cross-functional teams to drive operational efficiency and enhance project outcomes.
Assistant Manager
Bankwell Bank
12.2016 - 08.2017
- Co-Lead the sales management of the branches to ensure attainment of sales goals.
- Actively managed sales process activities including customer profiling, customer and employee events, sales, and activity tracking.
- Effectively coached and developed lower performing branches to become higher performing locations.
- Developed prospects for new core deposits through business development in the community.
- Conducted analyses to client’s portfolio and provided advice regarding best bank products.
Assistant Manager/Concierge/CSR
First County Bank
08.2007 - 12.2016
- Managed daily operations of the bank, providing financial reports to management, processing loan applications, auditing/compliance.
- Assist in preparation of annual budget and strategies for meeting goals and objectives of the branch.
- Consistently generate new business through effective work ethic, strong presentations of bank financial products/services to customers, and maintenance of accounts.
- Provided support for home mortgage consultants in processing and refinancing conventional/commercial loans.
- Diligent and meticulous thorough in gathering borrower information, verifying loan documents, and reviewing file documentation to guide each loan from preapproval to closing.
- Implemented business loan decisions based on established policies, rules, guidelines, and credit risk procedures.
Manager
Radio Shack
09.2004 - 08.2007
- Held accountable for training staff on new programs, policies, computer systems, and inventory.
- Plan, direct, and evaluate workflow processes while implementing effective sales and budget plans.
- Received Sales Recognition Award in 2006 for highest sales volume in Fairfield County.
Education
Graduate Certificate - Banking
Connecticut School of Finance & Management
Cromwell, CT01.2016
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT01.2004
Skills
- Fiserv/Cleartouch/Jack Henry/COCC
- MS Office
- Crystal/Cognos Reports
- Languages: Fluent English, Spanish
- Strong communication skills
- Risk assessment capabilities
- Collections experience
- Account reconciliation
- Regulatory compliance
- Escrow management
- Teamwork and collaboration
- Customer service
COMMUNITY LEADERSHIP
- New Canaan Chamber of Commerce, Monthly meetings to discuss business opportunities and volunteer efforts
- Rotary Club of New Canaan, Non-profit community involvement
Languages
Spanish
Native or Bilingual
Timeline
Loan Servicing Associate
Stormfield Capital
04.2023 - 06.2025
Loan Operations Reconciliations Analyst
Citi Bank
03.2023 - 04.2023
AVP/Commercial Loan Servicing Manager
FieldPoint Private Bank
10.2021 - 03.2023
AVP/Loan Servicing Manager
The First Bank of Greenwich
06.2019 - 10.2021
AVP/Branch Manager
Bankwell Bank
08.2017 - 06.2019
Assistant Manager
Bankwell Bank
12.2016 - 08.2017
Assistant Manager/Concierge/CSR
First County Bank
08.2007 - 12.2016
Manager
Radio Shack
09.2004 - 08.2007
Graduate Certificate - Banking
Connecticut School of Finance & Management
Bachelor of Arts - Psychology
University of Connecticut
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