WILLNELIA GARCIA
Hollywood,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Retail Sales Assistant
Advance Auto Parts
HOLLYWOOD, FL
08.2021 - 10.2022
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used POS system to process sales, returns, online orders and gift card activations.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
Receptionist
BVFIVESTAR
HOLLYWOOD, FL
01.2021 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
CONSTRUCTION
Carpenter Union
HOLLYWOOD, FL
01.2016 - 02.2021
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Observed safety regulations on job sites to minimize accidents.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Operated equipment such as fork trucks and skidders.
- Prepared job sites for work plans by measuring and marking different distances.
- Collected measurements and marked locations as part of project preparations.
Receptionist
JOHN INCOVIA LAW OFFICE
NORTH MIAMI, FL
08.1999 - 07.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Arts - Accounting
Broward College
Fort Lauderdale, FL09.2026
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.1998
Skills
- Digital Databases
- Stocking and Replenishing
- Merchandise Recommendations
- Corrective Actions
- Security Practices
- Safety and Cleanliness Standards
- Appeals Support
- Effective Customer Communication
- Managing Cash Register
- Team Meetings
- Customer Assistance
- Register Opening and Closing
- Mobile Devices
- Credit Card Handling
- Credit and Debt Card Processing
- Goal-Driven
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Assistant
Advance Auto Parts
08.2021 - 10.2022
Receptionist
BVFIVESTAR
01.2021 - 03.2022
CONSTRUCTION
Carpenter Union
01.2016 - 02.2021
Receptionist
JOHN INCOVIA LAW OFFICE
08.1999 - 07.2006
Associate of Arts - Accounting
Broward College
High School Diploma -
Miami Jackson Senior High School