Willough Zock
Carlisle,PA
Summary
Dynamic professional with a proven track record at Karns Foods Market, excelling in customer service management and cash handling. Demonstrated ability to mentor staff, enhancing productivity, and ensuring high accuracy in financial transactions. Skilled in fostering a positive shopping environment and resolving customer concerns with empathy, showcasing strong communication and a positive attitude.
Overview
3
3
years of professional experience
Work History
Head Cashier, Lottery/Office Attendant
Karns Foods Market
05.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Educated employees on register use, merchandising, and customer service.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Performed cash, card, and check transactions to complete customer purchases.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Line Cook
Red Robin
06.2023 - 07.2023
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
High School Diploma -
Carlisle Senior High School
Carlisle, PA06-2024
Bachelor of Arts - Secondary Art Education
Shippensburg University of Pennsylvania
Shippensburg, PA05-2028
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Customer service management
- Verbal/written communication
- Refunds and exchanges
- Flexible schedule
Timeline
Line Cook
Red Robin
06.2023 - 07.2023
Head Cashier, Lottery/Office Attendant
Karns Foods Market
05.2022 - Current
High School Diploma -
Carlisle Senior High School
Bachelor of Arts - Secondary Art Education
Shippensburg University of Pennsylvania
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