Willow Addison
Morgantown,WV
Summary
I am an experienced Bank Teller with 3+ years of experience providing excellent customer service and financial support. I have a proven track record of increasing customer satisfaction, handling large sums of money accurately, and resolving customer inquiries quickly and efficiently.
Overview
2
2
years of professional experience
Work History
Bank Teller
United Bank
05.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Cashier
Circle K
08.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
Big Reds Shanty
01.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
University High School
Morgantown, WV05.2022
Skills
- Money Handling
- Transaction Processing
- Banking Software Familiarity
- Sales and Cross-Selling
- Stress Tolerance
- Strong Work Ethic
- Customer Service
- Time Management
- Team Leadership
Timeline
Bank Teller
United Bank
05.2023 - Current
Cashier
Circle K
08.2022 - 02.2023
Server
Big Reds Shanty
01.2022 - 12.2022
University High School