Willow Arbor
Minneapolis,Minnesota
Summary
Dynamic IT professional with extensive experience at Cornell College of Engineering, specializing in Linux and Windows management. Proven expertise in system automation and cybersecurity fundamentals, delivering effective solutions and enhancing operational efficiency. Recognized for exceptional communication skills and a commitment to customer service excellence in diverse technical environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Desktop Engineer
Cornell College of Engineering and Computer Information Science
Ithaca, NY
08.2022 - 10.2024
- Company Overview: Cornell's College of Engineering offers a rigorous academic environment, boasting prestigious faculty and state-of-the-art research facilities
- Developing application deployments for instructional, research, and administrative environments
- Managing and maintaining computer labs ensuring system efficiency
- Developing task sequences and endpoint images for diverse user needs
- Ensuring certified desktop compliance and managing device patching
- Contributing to a campus-wide Intune feasibility study
- Collaborating on campus-wide desktop provisioning functional review
- Cornell's College of Engineering offers a rigorous academic environment, boasting prestigious faculty and state-of-the-art research facilities
IT Support Assistant IV
Cornell Chemistry and Chemical Biology
Ithaca, NY
11.2019 - 08.2022
- Company Overview: The Baker Laboratory is a vital part of Cornell University, focusing on pioneering research in Chemistry and Chemical Biology
- Analyzed and resolved technical support issues for department staff and research groups
- Provided administrative support for network-related issues
- Designed and implemented IT systems for research and teaching solutions
- Provided support to detect and remove malicious content
- Baker Laboratory is a vital part of Cornell University, focusing on pioneering research in Chemistry and Chemical Biology
IT Support Technician
P.E.C. (Progressive Expert Consulting)
11.2017 - 11.2019
- Company Overview: Progressive Expert Consulting provides IT and consulting services to enhance operational efficiency to local businesses and remote government personnel.
- Managed, maintained, and diagnosed PC hardware and software issues for multiple clients
- Provided end user training for external remote clients and internal employees
- Configured and deployed endpoints for remote clients
- Supported virtual machine setup and configuration
- Progressive Expert Consulting provides IT and consulting services to enhance operational efficiency
Clerk/IT Specialist
Seymour Public Library
Auburn, NY
05.2015 - 11.2017
- Company Overview: Seymour Public Library offers extensive resources and information technology support to the community
- Acted as in-house technology specialist for public and staff needs
- Maintained and updated patron database and book inventory
- Provided technical research assistance for patrons and employees
- Seymour Public Library offers extensive resources and information technology support to the community
Education
Major: Cyber Security - Information Technology
Southern New Hampshire University
Manchester, NH (remote)09-2026
Some College (No Degree) - Information Technology
Onondaga Community College
SyracuseSkills
- Linux and Windows management
- Active Directory administration
- Scripting: Bash, PowerShell, Python
- Network operations
- System Center Configuration Manager (SCCM)
- Microsoft Intune and JAMF
- System automation: Ansible, Puppet, Chef
- Desktop support and repair
- MDT image development
- AWS cloud administration
- System upgrades
- Cybersecurity fundamentals
- SIEM tools expertise
- Security policy development
- Incident management and response
- Effective communication skills
- Customer service excellence
Certification
- CompTIA A+ Certification
- CompTIA Network+ Certification
Hobbies and Interests
- DIY Home Projects
- Home Lab sandboxing
- Home automation and IoT
- Collaborative storytelling and board games
References
References available upon request.
Timeline
Desktop Engineer
Cornell College of Engineering and Computer Information Science
08.2022 - 10.2024
IT Support Assistant IV
Cornell Chemistry and Chemical Biology
11.2019 - 08.2022
IT Support Technician
P.E.C. (Progressive Expert Consulting)
11.2017 - 11.2019
Clerk/IT Specialist
Seymour Public Library
05.2015 - 11.2017
Major: Cyber Security - Information Technology
Southern New Hampshire University
Some College (No Degree) - Information Technology
Onondaga Community College
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