Willow Bankston
Vancouver,WA
Summary
Resourceful Outbound Associate recognized for high productivity levels and efficient task completion. Skilled in inventory management, customer communication, and order processing. Excel in time management, adaptability, and problem-solving to enhance team performance and meet organizational goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Outbound Associate
Amazon
Woodburn, OR
06.2025 - Current
- Managed outbound shipping processes for timely dispatch of customer orders.
- Executed order fulfillment processes, picking, packing, and shipping, to ensure timely delivery as outbound specialist at Amazon fulfillment center in Woodburn.
- Coordinated with team members to ensure efficient workflow and inventory management.
- Operated warehouse equipment to prepare products for shipment.
CDL Class A OTR Driver
Swift Transportation
Troutdale, OR
10.2024 - 04.2025
- I decided to switch industries to transportation so I would have a job when I moved to Oregon.
- I obtained my CDL class A license and worked for Swift OTR for half a year.
- Drove across all 48 states for months at a time, transporting freight up to 80k pounds GVW, ensuring timely pickups and drop-offs, managing extensive paperwork, and maintaining truck compliance with DOT regulations.
- Sought employment in Oregon to apply developing skill set.
Outbound Lead
Quiet Logistics
Atlanta, GA
03.2024 - 10.2024
- I reentered the workforce after a year away because my mother had a stroke and needed a caretaker.
- Managed shipping and receiving operations at Quiet Logistics, achieving accurate inventory control.
- Oversaw outbound logistics operations to ensure timely delivery of products to customers.
- Coordinated shipping schedules with carriers and internal teams, enhancing processing efficiency.
- Oversaw inventory control and accuracy in outbound shipments and documentation.
Front Desk Receptionist
WAG-A-LOT
Atlanta, GA
10.2022 - 06.2023
- Greeted and assisted clients with inquiries and appointment scheduling.
- Managed phone calls and directed them to appropriate staff members.
- Maintained organized front desk area for efficient operations.
- Transitioned from enrichment specialist to front desk receptionist, leveraging strong customer service skills to enhance client interactions.
Warehouse Worker and convention team member
Happy Sun & Best Anime Shop
Duluth, GA
03.2022 - 10.2022
- I worked at Happy Sun Incorporated as a warehouse GA and still work as part of the convention team, Picked items for orders accurately in a warehouse setting., Packed items for shipment efficiently in a busy warehouse environment., Managed shipping processes for outgoing orders to ensure timely delivery., Oversaw receiving processes for incoming inventory to maintain stock accuracy., Operated trucks to transport goods within the warehouse safely., Printed shipping labels accurately to ensure correct delivery of items..
- Operated warehouse equipment to move and organize inventory efficiently.
- Received and inspected incoming shipments for accuracy and quality.
- Maintained cleanliness and organization of the warehouse environment daily.
- Set up booths and sold merchandise at major anime conventions nationwide, engaging with thousands of attendees daily.
Crew Member
wendys
Columbus, GA
04.2021 - 02.2022
- Assisted in daily operations at Wendy's while balancing responsibilities at Dollar Tree. Transferred to Wendy's location in McDonough to continue role as crew member.
- Provided excellent customer service in fast-paced restaurant environment.
- Operated cash register and handled transactions efficiently.
- Prepared and assembled food items according to company standards.
Overnight Stocker
Win Dixie/ Harvey's Supermarket
Columbus, GA
01.2021 - 05.2021
- Organized and placed inventory throughout store to maintain optimal product availability as overnight stocker for Winn-Dixie.
- Stocked shelves with merchandise to enhance product visibility and accessibility for customers.
- Received and organized incoming shipments to maintain accurate inventory levels.
- Assisted customers in locating items and provided product information.
Team leader/Customer Support Agent
ARISE
Columbus, GA
09.2020 - 01.2021
- I started working with Arise to provide quality customer support over the phone during the pandemic immediately after I resigned from the CSU café.
- Advanced to team leader by demonstrating initiative and leadership qualities.
- My other duties as team leader consist of interviewing potential employees, calling meetings to assist team members with questions or concerns, and allowing team members to ask questions at their leisure by leaving my inbox open via email.
- Conducted interviews for potential employees to build a strong team., calling meetings to assist team members with questions or concerns, and allowing team members to ask questions at their leisure by leaving my inbox open via email.
Food Service worker/Cook
Columbus state café
01.2019 - 08.2020
- Focused on customer service experience while working at Aramark to support education goals.
- Transitioned from catering events to cooking and serving food at Columbus State café, gaining confidence in customer service skills and technical knowledge.
Wire Technician Contractor
HEATCRAFT
12.2017 - 01.2019
- Installed wiring for HVAC systems in commercial and residential buildings.
- Maintained and repaired electrical components in cooling and heating equipment.
- Transitioned to wire technician at Heatcraft, constructing industrial-sized refrigerators for major clients including Walmart and Costco.
- Learned new shop order system and wire diagrams to ensure accurate assembly and compliance with client specifications.
- Collaborated with team members to ensure timely project completion.
Assembly Contractor
MOBIS
09.2017 - 12.2017
- Managed daily operations to ensure efficient workflow and productivity.
- Coordinated logistics for parts delivery and inventory management processes.
- Trained new team members on safety protocols and operational procedures.
- Transferred to Mobis after mass layoff at Kia, worked 12-hour night shifts to build plastic containers for shipment to other facilities for consumer product filling.
Assembly Contractor
KMMG
09.2016 - 09.2017
- Ensured customer satisfaction by maintaining high-quality standards for each car built on the assembly line.
- Demonstrated strong work ethic in daily tasks at Kia.
- Had had to learn how to read and understand shop orders, BOM orders, and learn how to work assembly on the many different parts of the line they put me on.
Education
Horticulture -
Atlanta Technical College
Atlanta, GAComputer science - High school diploma
Garner High School
Garner, NCCommercial Driver's License (CDL) - Class A
GASkills
- Order fulfillment
- Shipping logistics
- Warehouse management
- Inventory control
- Forklift
- Pallet jack
- RF scanner
- Microsoft Excel
- ERP systems
- Microsoft Office proficiency
- Microsoft Word
- Microsoft Outlook
- Data entry
- Heavy equipment operation
- Truck and trailer
- Tractor-trailer
- Commercial driving
- Delivery driver experience
- Route driving
- Driving
- Assembly
- Heavy lifting
- Materials handling
- Maintenance
- Industrial maintenance
- Technical support
- Customer service
- Customer communication
- Phone etiquette
- Upselling
- Sales
- Leadership
- Team Player
- Time management
- Organizational skills
- Quick learner
- Math
- English
- Spanish
- Intermediate Javascript skills
- HTML5
- REST
- Basic XML knowledge
- Mechanical knowledge
- Schematics
- Precision measuring instruments
- Carpentry
- Millwork
- Glazing
- Hospitality
- Cleaning
- Custodial experience
- ADLs
- Caregiving
- Box truck
- Load & unload
- Power tools
- Commercial driving
- Spanish
- Load & unload
- Power tools
- Data entry
Certification
- Gold Workkeys Certification for Architectural design and Drafting
- Driver's License
- CDL Class A
- Electric Pallet Jack Certification
- J Standard Certification
- Pallet Jack Certification
- Non-CDL Class C
- Food Handler Certification
Languages
Bilingual
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Outbound Associate
Amazon
06.2025 - Current
CDL Class A OTR Driver
Swift Transportation
10.2024 - 04.2025
Outbound Lead
Quiet Logistics
03.2024 - 10.2024
Front Desk Receptionist
WAG-A-LOT
10.2022 - 06.2023
Warehouse Worker and convention team member
Happy Sun & Best Anime Shop
03.2022 - 10.2022
Crew Member
wendys
04.2021 - 02.2022
Overnight Stocker
Win Dixie/ Harvey's Supermarket
01.2021 - 05.2021
Team leader/Customer Support Agent
ARISE
09.2020 - 01.2021
Food Service worker/Cook
Columbus state café
01.2019 - 08.2020
Wire Technician Contractor
HEATCRAFT
12.2017 - 01.2019
Assembly Contractor
MOBIS
09.2017 - 12.2017
Assembly Contractor
KMMG
09.2016 - 09.2017
Horticulture -
Atlanta Technical College
Computer science - High school diploma
Garner High School