Willow Donohoe
Shrewsbury,MA
Summary
Adept at orchestrating seamless dining experiences, I excelled in a fast-paced environment at Hawthorn Retirement Group LLC, earning consistent praise for outstanding customer service. My expertise in staff training and problem-solving enhanced team efficiency and guest satisfaction, showcasing my organizational skills and empathy.
Overview
1
1
year of professional experience
Work History
Serving Staff Member
Hawthorn Retirement Group LLC
03.2024 - Current
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
- Assisted in training new serving staff members, improving overall team performance and cohesiveness.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high-quality dining experiences.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
No Degree -
Orchard Street Academy
57 Orchard St #1, Marlborough, MA 0175205-2026
Skills
- Organization
- Customer Service
- Problem-solving abilities
- Active Listening
- Patience and Empathy
- Cleaning and sanitizing
- Customer Relations
- Physical Strength
- Staff Training
Timeline
Serving Staff Member
Hawthorn Retirement Group LLC
03.2024 - Current
No Degree -
Orchard Street Academy
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