Willow Freeman
Cary,NC
Summary
Dynamic CSR with a proven track record at Harmony Animal Hospital, adept in multi-line system management and delivering exceptional customer focus. Excelled in administrative support, boosting sales through effective communication and meticulous money handling. Promoted within three months at Publix for outstanding performance and time management skills.
Overview
7
7
years of professional experience
Work History
CSR Tech
Harmony Animal Hospital
Cary, NC
07.2024 - 01.2025
- Greeted visitors and addressed inquiries about their loved ones.
- Created customized care plans for clients.
- Operated multi-line phone system efficiently.
- Handled payment transactions with precision.
- Performed treatment assistance upon request.
CSR
Umstead Hotel and Spa
Cary, NC
04.2024 - 05.2024
- Delivered top-tier service at a luxury spa front desk.
- Managed multi-line phone communication system.
- Managed bookings and healthcare sessions for elite clientele.
- Developed custom spa treatment packages and managed payments.
- Monitored stock levels and ensured comprehensive understanding of products.
CSR
Massage Green Spa
Jacksonville, FL
09.2022 - 03.2024
- Handled daily front desk operations efficiently.
- Operated a multi-line phone system.
- Coordinated appointment bookings and customized pricing for spa packages.
- Processed payments, deposits, and end-of-day closing.
- Enhanced sales through better knowledge sharing.
CSR
Bagel Love
Jacksonville, FL
05.2021 - 12.2021
- Welcomed customers and managed order transactions.
- Handled payment collection and deposit processing.
- Monitored inventory levels daily.
- Prepared and cooked food maintaining cleanliness in seating areas.
CSR
Publix Grocery Store
Jacksonville, FL
06.2018 - 02.2020
- Welcomed patrons warmly.
- Handled cashier operations efficiently.
- Processed checks, cashier checks, money orders, and EBT transactions.
- Managed daily inventory and restocked front area.
- Balanced shifts efficiently.
- Promoted to front desk within three months.
Education
High School Diploma -
Bishop John J Snyder
Jacksonville, FL06-2017
Associate of Arts - Business Communication
FSCJ
Jacksonville, FLSkills
- Typing 65 wpm
- Multi-Line System Management
- Filing
- Administrative support
- Appointment scheduling
- Customer focus
- Scheduling
- Sales
- Money handling
- Microsoft office expertise
- Data entry
- Time management
Affiliations
- Reading
- Exploring
- Animals
Timeline
CSR Tech
Harmony Animal Hospital
07.2024 - 01.2025
CSR
Umstead Hotel and Spa
04.2024 - 05.2024
CSR
Massage Green Spa
09.2022 - 03.2024
CSR
Bagel Love
05.2021 - 12.2021
CSR
Publix Grocery Store
06.2018 - 02.2020
High School Diploma -
Bishop John J Snyder
Associate of Arts - Business Communication
FSCJ
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