Willow Holt
Florence,AL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor/BPO Admin
Navient
01.2023 - Current
- Completing escalation reviews and determining outcome
- Scheduling meetings for individuals and groups
- Note-taking for meetings; notes must be thorough when reviewed
- Deescalating complaints in real time
- First point of contact for team feedback/concerns
- Communicate clear instructions/policies to team members
- Recognize and report high performance
- Develop team strategy to reach goals.
Legal Assistant
Drew Sockwell
11.2022 - Current
- Collect Information
- Prepare legal documents and records
- Draft, proofread, and file or send legal documents, such as motions or letters of intent
- Perform administrative duties, such as maintaining lawyers' calendars, scheduling appointments, making photocopies, and compiling complex documentation
- Perform legal and background research when requested
- Transcribing and editing.
Next Pick PIT Driver
American Wholesale Book
07.2022 - 01.2023
- Sorting/stocking
- Consolidation
- Paperwork
- Organization
Bay Host/ Ace Trainer
Topgolf
03.2022 - 10.2022
- Training new employees & filling out training paperwork
- Ensuring guest experience
Front Desk Receptionist
Baymont Inn and Suites
01.2021 - 02.2022
- Answer phones
- Handle cash transactions
- Interact with guests
- Schedule stays
- Keep work area, lobby and rooms clean and organized
- Run nightly audits
Education
A.A.S. in Criminal Justice -
National American University-Rapid City
12.2023
Skills
- Organization & Analysis
- Computer Literacy
- Filing
- Negotiation
- Proofreading/editing
- Alternative dispute resolution
- Litigation
- Calendar management
Certification
- Microsoft Word, 05/01/13
- Microsoft Office, 05/01/13
- Microsoft Excel, 05/01/13
- Microsoft PowerPoint, 05/01/13
Additional Information - References
Drew Sockwell-Attorney at Law, (256) 284-2505
John Jackson-Educator, (256)710-3845
Timeline
Team Leader/Supervisor/BPO Admin
Navient
01.2023 - Current
Legal Assistant
Drew Sockwell
11.2022 - Current
Next Pick PIT Driver
American Wholesale Book
07.2022 - 01.2023
Bay Host/ Ace Trainer
Topgolf
03.2022 - 10.2022
Front Desk Receptionist
Baymont Inn and Suites
01.2021 - 02.2022
A.A.S. in Criminal Justice -
National American University-Rapid City