Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Willow Lambert

Birmingham,USA

Summary

Hardworking employee with 8 years of experience in customer service and multitasking. Demonstrates exceptional team collaboration and conflict resolution skills, ensuring a positive and efficient work environment. Committed to enhancing customer loyalty and satisfaction through attention to detail and effective time management.

Overview

9
9
years of professional experience

Work History

Cashier/ Back Line

Jim N' Nick's
ALABASTER, USA
01.2020 - Current
  • Process customer transactions efficiently, ensuring accuracy and excellent service
  • Manage backline operations, maintaining quality and speed during peak hours.
  • Assist in training new team members, fostering a collaborative work environment.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Camp Counselor

YMCA
Alabaster, AL
05.2018 - 08.2018
  • Led daily activities for 25 children, fostering teamwork and social skills through interactive games
  • Resolved conflicts among campers, ensuring a positive and safe environment
  • Organized educational workshops, enhancing campers' learning experiences
  • Collaborated with staff to plan and execute camp events, improving overall camper satisfaction.

Cashier

Chick-fil-a
ALABASTER, USA
05.2015 - 05.2018
  • Developed strong multitasking skills, handling peak hours with ease
  • Resolved customer concerns promptly, maintaining positive brand image.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

University of Montevallo
08-2022

Jefferson State Community College
Hoover, AL
08-2018

High School Diploma -

Hope Christian
Pelham, AL
05-2017

Skills

  • Customer Service
  • Team Collaboration
  • Time Management
  • Customer Loyalty
  • Multitasking
  • Conflict Resolution
  • Attention to Detail
  • Staff Mentoring

Accomplishments

  • Internship at Jefferson State Community College Admissions office
  • High School Honors Society
  • Medical Mission trips to Mexico
  • Presidential Award
  • American Citizenship Award

Timeline

Cashier/ Back Line

Jim N' Nick's
01.2020 - Current

Camp Counselor

YMCA
05.2018 - 08.2018

Cashier

Chick-fil-a
05.2015 - 05.2018

University of Montevallo

Jefferson State Community College

High School Diploma -

Hope Christian

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Willow Lambert