Willow Marshall
Winston-Salem,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Productive manager with proven track record of excellent customer service and consistent results.
Possesses excellent communication skills, professional attitude and keen attention to detail. Dedicated to using latest technologies and processes to deliver highest level of efficiency.
Pharmacy Technician experienced in assisting the pharmacist by performing daily tasks such as prescription processing, medication handling, and insurance claims processing.
Specializing in customer service, communication, patient confidentiality, and inventory management. Instrumental in maintaining records by creating and updating patient profiles and filing prescriptions.
Possess thorough knowledge of pharmacy law, medical terminology, pharmaceutical calculations; maintain a safe pharmacy by complying with procedures, rules, and regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Intern
CVS Pharmacy
Winston-Salem, NC
06.2024 - Current
- Preparing new prescription and refill requests for patients, dispensing medication to patients per the prescription or provider's orders, packing and labeling prescribed medication, processing insurance claims, tracking inventory, preparing compounded medications using sterile and non-sterile processes
Assistant Store Manager
Maurices
Winston-Salem, NC
09.2022 - Current
- Led and inspired a team to achieve store goals, assisted with talent selection and recruitment, aided in visual presentation and store layout design, managed store inventory and supply orders, handled customer service issues and escalations, prepared schedules
Sales Associate
Plato's Closet
Winston-Salem, NC
02.2023 - 06.2023
- Greeted customers immediately, determined their needs, and handled all transactions in a professional manner, priced items and unloaded shipments or deliveries, made recommendations and directed patrons to different departments, processed payments, and stocked out products, bought used products, invited customers to return to the store with their used gear for product trade or to sell
Retail Sales Associate
Eddie Bauer
Winston-Salem, NC
05.2022 - 02.2023
- Welcomed customers and provided product information, directed customers to desired goods efficiently, operated cash register and handled transactions, drove sales through active engagement of customers, handled customer queries and complaints effectively
Assistant Store Manager/Sales
Korset
Winston-Salem, NC
03.2022 - 09.2022
- Opened and closed store, oversaw business operations, delegated tasks to team members and resolved problems that occur on the shift, stocked inventory, balanced the cash register, maintained store operations, developed strategies to improve customer service, managed cash, monitored employee work habits and made sure tasks are completed in a timely fashion, monitored and maintained store inventory, built floor set/merchandising
Key Holder/Sales Lead
Express Retail Store
Winston-Salem, NC
06.2021 - 02.2022
- Organized merchandise on shelves and restocked, found and retrieved store merchandise, advised customers on products and services, greeted customers, rang up purchases, ensured items are priced correctly, processed shipments, opened the store in the absence of store management, ensured the floor and stockroom are ready for the business day, completed product returns, order voids, and customer refunds
Team Member
Belk Incorporated
Winston-Salem, NC
10.2020 - 03.2021
- Handled cash and card payments, processed returns and exchanges, fulfilled online orders, acted as a personal shopper, provided customer service, tagged clearance items, helped with pickup orders, stocked inventory
Education
Certification - Pharmacy Technician
National Health Care Association
Winston-Salem, NC04.2024
Bachelor's Degree - Clinical Psychology
North Carolina A & T State University
Greensboro, NC12.2023
High School Diploma -
Carver High School
Winston-Salem, NC06.2020
Skills
- Dosage Calculations
- Basic Pharmacology
- Medication Storage
- Prescription Data Entry
- Insurance Adjudication
- Purchasing and Inventory Control
- Effective communicator
- Customer service oriented
- Problem Solver
- Relationship Building
- Detail-oriented worker
- Self-motivated learner
- Organized and punctual
- Efficient multitasker
- Calm and professional
- Critical thinker
- Pharmacy Technician Experience
- Medical Terminology
- Store Management Experience
- Merchandising
- POS
- Assistant manager experience
- Organizational skills
- Time management
- Medical office experience
- English
- Bilingual
- Supervising experience
- Management
- HIPAA
- Typing
- Managerial
Certification
Pharmacy Technician Certification
Timeline
Pharmacy Intern
CVS Pharmacy
06.2024 - Current
Sales Associate
Plato's Closet
02.2023 - 06.2023
Assistant Store Manager
Maurices
09.2022 - Current
Retail Sales Associate
Eddie Bauer
05.2022 - 02.2023
Assistant Store Manager/Sales
Korset
03.2022 - 09.2022
Key Holder/Sales Lead
Express Retail Store
06.2021 - 02.2022
Team Member
Belk Incorporated
10.2020 - 03.2021
Certification - Pharmacy Technician
National Health Care Association
Bachelor's Degree - Clinical Psychology
North Carolina A & T State University
High School Diploma -
Carver High School