Summary
Overview
Work History
Education
Skills
Timeline
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Willow Raub

Willow Raub

Savannah,GA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Quick at adapting to new environments and situations.

Overview

2
2
years of professional experience

Work History

Guest Advocate

Target
08.2022 - 12.2023
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Promoted special events or promotions within the store to increase revenue generation opportunities for the business.
  • Contributed to sales growth by promoting store loyalty programs and suggesting add-on items during transactions.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Cross-trained and provided backup support for organizational leadership.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service/Server

Tybee Island Pizza
05.2022 - 08.2022
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Cultivated warm relationships with regular customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Islands High School
Savannah, GA
05.2024

Skills

  • Financial Transactions
  • Guest accommodations
  • Calm and Professional Under Pressure
  • Punctual

Timeline

Guest Advocate

Target
08.2022 - 12.2023

Customer Service/Server

Tybee Island Pizza
05.2022 - 08.2022

Islands High School

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Willow Raub