Willow Reitz
Eugene,Oregon
Summary
Detail-oriented Office Manager adept in overseeing operations and delivering exceptional customer service. Enhanced office efficiency through effective communication and problem-solving, while managing accounts payable and receivable, and supporting field operations. Committed to fostering positive customer relationships and maximizing satisfaction in both retail and educational settings.
Overview
3
3
years of post-secondary education
32
32
years of professional experience
Work History
Delivery Driver
Instacart
Eugene, OR
04.2025 - Current
- Delivered groceries promptly to customers' homes following designated routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Communicated effectively with customers regarding delivery updates and order details.
- Managed customer interactions to ensure satisfaction during delivery process.
- Ensured accurate order fulfillment by checking items against customer lists.
- Navigated various neighborhoods using GPS technology for optimal route planning.
- Loaded and unloaded grocery items efficiently from delivery vehicles.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Collaborated with store staff to resolve issues related to inventory or orders.
- Managed merchandise handling procedures to ensure product integrity.
- Notified customers of delays to decrease calls to support.
- Conducted thorough vehicle inspections to ensure safety and performance. and maintained gas, oil and water levels.
Substitute Educational Assistant
Bethel School District
Eugene, OR
01.2019 - 03.2025
- Supported students with special needs in achieving learning objectives through tailored assistance.
- Facilitated small group instruction activities to promote cooperative learning skills among students.
- Delivered lesson plans in collaboration with lead educators to ensure consistent learning experiences.
- Executed lesson plans in alignment with lead educators to enhance student engagement.
- Supported teachers with classroom management and instructional activities.
- Maintained a positive classroom environment conducive to learning.
- Communicated effectively with students, parents, and staff members.
- Adapted materials and strategies for diverse student needs.
- Monitored student behavior and provided positive reinforcement for appropriate actions.
- Provided supervision during lunch and recess to ensure safety.
- Engaged children by reading stories aloud during story time sessions. to children during story time sessions.
- Supervised classrooms during lunch periods or other times when a teacher was unavailable.
- Performed clerical duties such as filing paperwork or taking inventory of supplies.
Office Administrator
Oregon Water Services, Inc
Eugene, Oregon
07.1999 - 08.2003
- Coordinated and managed daily administrative operations of the office.
- Managed office supplies and inventory for Oregon Water Services, Inc.
- Processed invoices on a timely basis according to established procedures.
- Answered incoming calls and took messages for appropriate personnel or department.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Office Assistant
United Finance
Eugene, OR
11.1998 - 07.1999
Parts Delivery Driver
Kendall Ford
Eugene, OR
06.1996 - 11.1998
Cashier
Hallmark
Eugene, OR
11.1995 - 06.1996
Sales Clerk
Petries Clothing Store
Springfield, OR
06.1994 - 11.1995
Education
High school diploma -
North Eugene High School
Eugene, OR 09.1990 - 01.1994
Skills
- Product delivery management
- Order fulfillment
- Delivery route optimization
- Route navigation
- GPS technology
- Delivery scheduling
- Package scanning
- Driving safety practices
- Time management
- Problem solving
- Attention to detail
- Active listening
- Conflict resolution
- Customer relations
- Customer communication
- Local delivery
- Verbal communication
- Active listening
- Multitasking
- Detail-oriented
- Organized
- Effective team player
- Positive attitude
- Courteous demeanor
- Cash handling accuracy
Timeline
Delivery Driver
Instacart
04.2025 - Current
Substitute Educational Assistant
Bethel School District
01.2019 - 03.2025
Office Administrator
Oregon Water Services, Inc
07.1999 - 08.2003
Office Assistant
United Finance
11.1998 - 07.1999
Parts Delivery Driver
Kendall Ford
06.1996 - 11.1998
Cashier
Hallmark
11.1995 - 06.1996
Sales Clerk
Petries Clothing Store
06.1994 - 11.1995
High school diploma -
North Eugene High School
09.1990 - 01.1994