Willow Russell
Diagnostic Technician
Chandler,AZ
Summary
Highly motivated, focused and driven with an extensive work history of giving the highest level of customer service. Primarily worked administrative and clerical duties, maintaining professionalism in a fast pace setting. Skilled ophthalmic technician trained on a wide variety of equipment, conducting tests with speed and accuracy. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with a target market. I am looking for a place to shine in my abilities as well as learn new skills to build my experience. I believe there is always room for self-improvement and growth. My values are keeping a positive work atmosphere, building strong relationships, staying motivated and enthusiastic while keeping it professional. I have fantastic people skills to which I have administered to defuse situations with an excellent take away in granting customer satisfaction. It's important to me to bring people together as a team to problem solve and to take initiative by myself when I am needed. Managing my own time efficiently and prioritizing my goals, I am able to work well independently. I take great pride in my work place and I would love to share that with you. I am confident in having the same level of determination here. I hope to be a great attribute to your company! My promise to you is to demonstrate all that you read here and apply myself even more so.
Overview
17
17
years of professional experience
Work History
Diagnostic Technician/Opthalmic Assistant
Barnet Dulaney Perkins Eye Center
Chandler, AZ
03.2021 - Current
- As a diagnostic technician I am trusted with managing my own time to conduct various tests on patients accurately in a fast pace setting.
- Investigated patients clinically by observation and use of portable diagnostic assessment equipment.
- Evaluated patents using optical coherence tomography (OCT) to check for macular holes, hypertensive retinopathy, optic nerve damage, ect.
- Leveraged expertise to assist patients in addressing routine infections as well as more complex concerns facing specific populations.
- Utilized the pachymeter to measure cornea thickness.
- Performed diagnostic testing with proficiency. Reported to the doctors whom relied on my abilities to be timely and accurate.
- Cleaned and sterilized ophthalmic or surgical instruments.
- Assessed patients for ocular disorders and checked visual acuity, color plates and pupillary function.
- Collected and documented patient medical information such as blood pressure, height and weight.
- Trained on preforming manifest refractions using the phoropter.
- Highly skilled and knowledgeable on many different opthalmic testing devices and instruments such as the Fundus Photo, Topography, Oculus, Lensometer and Autorefractor.
- Preformed Visual Field tests on patents to which I would educate them on the importance of the test and why they needed it.
- Used NextGen and Axis to prepare and manage patient records.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Called patients to inquire about post-operative status or recovery.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Conducted binocular disparity tests to assess depth perception.
- Measured glasses using the lensometer and recorded previous prescriptions.
- Reviewed and reported all inventory of medications, eye drops, office supplies and other materials, placed orders and restocked supplies to meet forecasted needs.
- Well versed in all areas of the clinic and cross trained to prioritize which area needs attention.
- Monitored the lobby and checked the restrooms regularly to keep everything clean.
- Sterilized the exam rooms and seated the next patient for the doctor.
- Worked well with patients, staff and manufacturer representatives to carry out successful office and patient related work each day.
Secretary/Clerical Assistant
Licata Optical
Mesa, Arizona
03.2018 - 11.2020
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- I worked independently as an answering service; scheduling appointments, pulling/filing charts and answering any questions the patient had.
- I first worked this job from a private office in Arizona which later transcended me to being able to work from home.
- I provided the highest quality of costumer service with professionalism and dedication.
Receptionist/Assistant
Eyecare 4 U
Gilbert, Arizona
01.2009 - 03.2018
- As an assistant to the Doctor I would transcribe prescriptions, pre-test patients with the autorefractor and retinal imaging.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
- Assisted with insurance questions, eligibility and prior authorizations of exams and or glasses/contacts.
- Instructed patients on contact lens insertion and removal and lens care guidelines. Taught patients about medications, procedures and care plan instructions.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with dilating patients or using eye medications when directed by optometrist. Explained procedures to patients to reduce stress and anxieties when it comes to more thorough exams.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained client medical history, including medication information, symptoms and allergies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- As a receptionist I provided excellent costumer service and customer care.
- Greeted customers, answered phone calls and messages for the office, scheduled appointments and handled patient inquiries.
- Updated patient’s history forms and addresses.
- Worked the cash register. I took care of opening and closing, cleaning up and counting the cash drawer before I left.
- Completed and filed financial documentation for accounting purposes.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized paperwork such as charts and reports for office and patient needs.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Dispatcher/Secretary
MSN Technologies
Gilbert, Arizona
07.2015 - 12.2015
- As a customer service representative, when receiving emergency calls from a client; I would have to talk them through how to repair an appliance over the phone. Every call was different and it took a lot of knowledge and precise timing to do this job.
- Sent out drivers to assist callers based on locations, needs and worker availability.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Responded to daily caller requests with information about assistance and timeframes.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Documented all changes in computer tracking system.
- Inbound and outbound calls including checking and responding to voicemails and emails.
- Handled insurance claims and payment options for clients.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Handled daily scheduling tasks and provided administrative support.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Server/Hostess
Garcia's Mexican Restaurant
Tempe, AZ
12.2013 - 07.2015
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Sales Associate/Customer Service Representative
IPacesetters
Mesa, Arizona
02.2012 - 11.2013
- As an IUR technician I insured costumer retainment and updated account information; handling credit card payments, ect.
- Took inbound and outbound calls for tv/internet services.
- Assisted in training new team members onto the floor who later excelled in their work with me.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate/Team Leader/Cashier
Spirit Halloween
Gilbert, Arizona
11.2011 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
GED -
Maricopa Community Colleges - Mesa Community College
Mesa, AZ 01.2009 - 03.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Fast pace worker
Creative problem solving
Sales expertise
Good listening skills
Administrative support
Professional telephone demeanor
Stocking and replenishing
Excellent people skills
Problem-solving skills
Documentation and reporting
Customer and client relations
Training in food handling preparation
Conflict resolution techniques
Retail store support
Computer skills
Customer Service
Flexible & Adaptable
Quote
To give any less than your best is to sacrifice a gift.
Steve Prefontaine
Timeline
Diagnostic Technician/Opthalmic Assistant
Barnet Dulaney Perkins Eye Center
03.2021 - Current
Secretary/Clerical Assistant
Licata Optical
03.2018 - 11.2020
Dispatcher/Secretary
MSN Technologies
07.2015 - 12.2015
Server/Hostess
Garcia's Mexican Restaurant
12.2013 - 07.2015
Sales Associate/Customer Service Representative
IPacesetters
02.2012 - 11.2013
Sales Associate/Team Leader/Cashier
Spirit Halloween
11.2011 - 12.2011
GED -
Maricopa Community Colleges - Mesa Community College
01.2009 - 03.2009
Receptionist/Assistant
Eyecare 4 U
01.2009 - 03.2018